Showing posts with label Niclas Ekdahl. Show all posts
Showing posts with label Niclas Ekdahl. Show all posts
Tuesday, July 14, 2020
DEVELOPING. Niclas Ekdahl out as MultiChoice Connected Video CEO after less than 2 years and before pay-TV operator is supposed to launch a flurry of DStv internet-connected streaming services.
by Thinus Ferreira
I'm told that Niclas Ekdahl, MultiChoice Connected Video CEO, is out and has resigned from the pay-TV operator less than 2 years after he took the job, over "personal interests".
MultiChoice on Tuesday night in response to a late-night media enquiry from TVwithThinus confirmed Niclas Ekdahl's exit and said that Yolisa Phahle, currently CEO of general entertainment at MultiChoice, will take over Niclas Ekdahl's responsibilities as well for the time being.
Niclas Ekdahl joined MultiChoice in September 2018 and his resignation - without any announcement from MultiChoice - comes just a week after MultiChoice's video streaming service Showmax launched Showmax Pro as a folded-in sports content differentiator service supplied by SuperSport.
Niclas Ekdahl leaving comes before MultiChoice is supposed to roll out its so-called "DStv dishless" service, DStv Streaming, similar to its current DStv offering but not requiring installation or a physical satellite dish.
MultiChoice is also supposed to launch a new DStv Explora that will add the capability to deliver and will carry subscription video-on-demand (SVOD) services like Netflix and Amazon Prime Video.
Joe Heshu, MultiChoice's group executive for corporate affairs, told TVwithThinus that "We can confirm that Connected Video CEO Niclas Ekdahl has decided to leave the MultiChoice Group to pursue personal interests".
"We are grateful for his contribution in which he oversaw the growth of the Showmax and DStv Now platforms. We wish Niclas well in his future endeavours. Yolisa Phahle will now take over the leadership of our Connected Video business in addition to general entertainment."
Asked how Niclas Ekdahl's absence will influence or impact on MultiChoice existing plans, research and development and service roll-outs, Joe Heshu said that "the work of our Connected Video business unit continues".
Tuesday, July 7, 2020
MultiChoice's video streaming service Showmax expands with Showmax Pro providing a live sports offering from SuperSport.
by Thinus Ferreira
MultiChoice's subscription video-on-demand (SVOD) service Showmax is expanding to offer Showmax Pro that will provide a live sports content streaming offering in addition to its general entertainment content carousel.
The Showmax Pro offering is the end-result of the sport beta test on Showmax that has been running since June 2019.
Showmax Pro is launching across sub-Saharan Africa with roll-out in Nigeria and Kenya first, with other countries - likely including South Africa - later. The entire pricess is expected to be completed with 6 to 8 weeks.
Showmax Pro bundles the existing Showmax entertainment service together with music channels, news, and live sport streaming from SuperSport, and is the first major brand delineation since Showmax launched in 2015.
The additional content offered through Showmax Pro features all Premier League, Serie A, La Liga and PSL games, and other live sport events.
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Showmax
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Showmax Pro
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Showmax
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Showmax Mobile
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Showmax Pro
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Showmax Pro Mobile
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Series, movies, kids’ shows, documentaries
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✓
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✓
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✓
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IAAF Athletics, pro boxing, major international marathons,
& more
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✓
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✓
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Music channels Trace Urban, Trace Gospel
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✓
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✓
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News channels Africa News, Euronews, Newzroom Afrika
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✓
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✓
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Football: all Premier League, Serie A, PSL and La Liga
games
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✓
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✓
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Number of concurrent streams
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2
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1
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2
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1
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Smartphone and tablet apps
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✓
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✓
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✓
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✓
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Smart TV, laptop, Android TV, Apple TV apps
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✓
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✓*
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Maximum video resolution
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HD
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SD
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HD
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SD
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14-day trial
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✓
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*Supported smart TVs:
Samsung Tizen (2017-2020), LG WebOS (2014-2020)
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"We're local-first, which means listening to our customers and delivering African stories told in familiar voices as well as the best that Hollywood has to offer. Our local-first strategy is an advantage because it allows us to tailor our content, apps, packages, and partnerships specifically to what’s most important in Africa."
In June
2019, Showmax began testing sport live-streaming, and the new Showmax Pro
service is based on the results of this.
"The live
sport test we ran on Showmax in conjunction with SuperSport has been well
received, so that’s forming an integral part of our new Showmax Pro service."
Besides the standard version of Showmax Pro, Showmax will also offer a "mobile-only" version at half the price.
About the mobile-only option in Africa Niclas Ekdahl says "Mobile
usage is mainstream, so having a one-size-fits-all big screen service may not
be the best solution here".
"With the mobile-only version of Showmax Pro, anyone
with a smartphone in sub-Saharan Africa will be able to get the best African
content, the best of Hollywood, and all of the best sporting action. This is
something no other service is doing and we think it’s a game-changer.”
The pricing
for Showmax and Showmax Pro in Kenya and Nigeria is as follows:
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Showmax
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Showmax Pro
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Showmax
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Showmax Mobile
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Showmax Pro
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Showmax Pro Mobile
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Kenya
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KSh 760
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KSh 380
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KSh 2100
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KSh 1050
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Nigeria
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NGN 2900
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NGN 1450
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NGN 6300
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NGN 3200
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Monday, March 9, 2020
MultiChoice is making all DStv channels available to almost all of its subscribers on its DStv Now online service for 3 days from Friday 13 March 2020.
by Thinus Ferreira
As part of a promotion to drive uptake and use of its DStv Now online service MultiChoice is opening up access to all of its DStv channels to almost all DStv subscribers from this Friday to Sunday for 3 days.
TV channels that are only available to DStv Premium or higher-tiered subscribers will be accessible to all DStv Compact Plus, DStv Compact, DStv Family and DStv Access subscribers which they will be able to live-stream from Friday, 13 March. DStv EasyView subscribers are excluded.
In order to watch any DStv channel they desire, DStv subscribers will however have to use data to watch the channels as live-streamed linear channels on DStv Now and will have to use the DStv Now app for mobile smartphones, laptops, computers, smart TV sets or Xbox.
MultiChoice plans to introduce an as-yet-unnamed streaming version of its DStv service similar to DStv Now, that will be a so-called "dishless DStv version", soon.
In late-2019 Niclas Ekdahl, CEO of MultiChoice's Connected Video division, said that MultiChoice plans to launch "dishless DStv" before the end of its financial year and hopefully by the end of March 2020.
The DStv Now Open Weekend will be MultiChoice's first public test for 2020 of whether its servers can now handle the influx of multiple DStv subscribers logging in and using its streaming platform to deliver a large number of concurrent live-streams.
It crashed due to system failures in 2019 with hugely popular content like Game of Thrones and 2019 Rugby World Cup matches when the MultiChoice server verifying DStv subscriptions and tier-status during login was too small and couldn't cope with the large number of DStv subscribers who tried to sign in simultaneously.
This weekend's DStv Now all-access promo means that all DStv subscribers will be able to watch a smorgasboard of exclusive entertainment, sport, news and documentary content usually restricted for DStv Premium subscribers who are paying for premium access.
This includes the 2020 DStv Mzansi Viewers' Choice Awards on Mzansi Magic (DStv 161) on Saturday 14 March that broadcasts live from 20:30, as well as M-Net's 2020 7th Africa Magic Viewers Choice Awards that will be broadcast live with red carpet coverage starting at 17:00 on any of the Africa Magic channels.
There's a flurry of cricket, golf and rugby happening across the various SuperSport channels with cricket like the Australia vs New Zealand 1st ODI on Friday 13 March from 05:20 to 14:00 on SuperSport 5 (DStv 205), Aus vs NZ 2nd ODI on Sunday 15 March 01:20 to 09:45 on SuperSport 2 (DStv 202), and India vs SA 2nd ODI on Sunday 15 March from 09:45 to 18:30 on SuperSport 2 (DStv 202).
The Players Championship Day 2 is shown on Friday 13 March from 19:00 to 01:00 on SuperSport 5 (DStv 205), Day 3 on Saturday 14 March from 20:00 to 01:00, and Day 4 on Sunday 15 March from 19:00 to midnight.
The Formula 1 Australian Grand Prix main race is on Sunday 15 March on SuperSport 5 (DStv 205) from 07:05 to 09:00; while the EFC Welterweight title fight is taking place on Saturday 14 March between 19:30 and 23:00 on SuperSport 11 (DStv 211) between Themba Gorimbo and Lyle Karam.
Tottenham Hotspur plays Manchester United on Sunday 15 March in English Premier League action on SuperSport 3 (DStv 203) between 18:20 and 20:30, with the Serie A clash between AC Milan and Roma that will be on SuperSport 9 (DStv 209) on Sunday 15 March.
Multiple Vodacom Super Rugby matches are played with Chiefs vs Hurricanes on Friday 13 March from 8:00 on SuperSport 1 (DStv 201); on Saturday 14 March it's Blues vs Lions (starting 05:20 on SS1), Reds vs Vodacom Bulls (starting 10:10 on SS1) and Sharks vs Stormers (starting 15:00 on SS1); and on Sunday 15 March with Brumbies vs Waratahs (starting 07:00 on SS1).
Then there are Six Nations matches including Wales vs Scotland on Saturday 14 March (starting 16:10 on SS5), Italy vs England (starting 18:35 on SS1), and France vs Ireland (starting 21:50 on SS1).
The week's episode of the second season of The Bachelor SA with March Buckner repeats on M-Net (DStv 101) on Friday at 09:50 - this season's first free look at the show, with the local current affairs show Carte Blanche on Sunday at 19:00.
Tuesday, November 26, 2019
MultiChoice pushes the launch of its new ‘Dishless DStv’ OTT service the first quarter of 2020.
MultiChoice will no longer launch its stand-alone streaming version of its DStv pay-TV service before the end of 2019 as promised but has now pushed the evolving plan out to March 2020 as it irons out technical issues and beta-test its so-called "dishless DStv".
With ongoing broadband growth the "internet" version of DStv is part of MultiChoice's ongoing plans to retain and capture pay-TV subscribers in South Africa and across sub-Saharan Africa who are able to and want to watch premium pay-TV content this way and without a physical installation.
MultiChoice is also trying to combat churn and to compete with the proliferation of global OTT players like Netflix, Amazon Prime Video, Apple TV+, VIU and others who have entered the South African and African market and are starting to steal DStv subscribers away with more frictionless online offerings.
Currently "DStv dishless" is still a work in progress as MultiChoice has been testing the DStv decoder-less service internally.
The Randburg-based company has been learning and gaining valuable data and user feedback from updates and technical problems with its DStv Now service. DStv Now is currently available to ordinary DStv subscribers as an added-on bundled service.
Calvo Mawela, MultiChoice CEO, in mid-May 2018 said that MultiChoice will launch an over-the-top (OTT) version of DStv as a video streaming mirror-service to its existing direct-to-home (DTH) offering that requires the installation of a satellite dish, cabling to a building, as well as a physical set-top box (STB).
Niclas Ekdahl, the CEO of MultiChoice's Connected Video division, at last week's 2019 MultiChoice Content Showcase upfront for the media in Sandton revealed that the launch has been pushed out by a few months and will now no longer happen before the end of this year but has been pushed to the end of the first quarter of 2020.
MultiChoice experienced technical problems in 2019 with the online streaming of popular programming like HBO's Game of Thrones on M-Net and the 2019 Rugby World Cup on SuperSport through DStv Now which raised technical capacity questions about whether it would be possible to launch a "Dishless DStv" version without ongoing technical issues that would negatively impact the user experience.
Niclas Ekdahl hasn't yet revealed the commercial name that MultiChoice might possible use for "Dishless DStv" - for instance DStv Plus, DStv+ or DStv-i - nor pricing, or the way in which this new service will differ from the DTH version of DStv.
Niclas Ekdahl however showed journalists how much the interface and capabilities of DStv Now have already changed over the past few years to develop and make it its own distinct service, with its own look and feel.
DStv Now recently introducing "profiles" and no longer looks like the "satellite DStv" version and which is how it looked like when MultiChoice started this service.
Sunday, September 29, 2019
A week later the untrustworthy DStv Now streaming service crashes again during the 2019 Rugby World Cup; MultiChoice again says it couldn't cope with the number of DStv subscribers trying to log in.
A week after the last crash, MultiChoice's untrustworthy and temperamental DStv Now again collapsed on Saturday, again during the 2019 Rugby World Cup featuring a match including South Africa, with MultiChoice again giving the same reason of being unable to cope with the number of DStv subscribers trying to log in.
After the crash on Saturday 21 September of DStv Now when DStv Now buckled under the number of viewers who wanted to watch the match of South Africa against New Zealand of the 2019 Rugby World Cup on SuperSport, the video streaming service again collapsed on Saturday 28 September with angry and frustrated DStv subscribers complaining about being unable to watch the match of South Africa against Namibia, as well as a degraded streaming quality for those who could get a video stream.
Saturday's DStv Now blackout was the latest implosion of the service that keeps breaking with MultiChoice's Connected Video division, headed up by Niclas Ekdahl, struggling to provide adequate live concurrent streams capacity as MultiChoice works on launching a streaming-only version of its DStv pay-TV service before the end of 2019.
Upset DStv subscribers and DStv Premium subscribers on Saturday again said that they would be cancelling their subscription services because of the DStv Now problems, with many DStv subscribers who slammed MultiChoice for the DStv Now blackout and with many not getting any answers or help about what went wrong.
The DStv Now crash, bad customer service and lack of communication to subscribers asking for help led to further brand damage on Saturday for MultiChoice's video streaming service.
In response to a media enquiry on Saturday, MultiChoice on Saturday told TVwithThinus that the same problem again cropped up on Saturday with the pay-TV operator unable to handle the number of customers who tried to log in on DStv Now.
"We'd like to apologise to some of our DStv Now customers who were unable to access the platform for the Springbok Rugby World Cup match against Namibia," said MultiChoice.
"All DStv Now customers that were logged in ahead of the start of the match were able to view the game seamlessly, however there was a problem with the influx of fresh logins on the platform, which have to be individually verified, causing a delay in accessing the platform."
"We encourage our customers to try and logon to the platform during the match build ups, so that their access is not delayed by the login verification process, which is critical to ensure that our customers are able to have access to the platform that is specific to their entertainment requirements."
"This process verifies a users’ login details, password, devices connected, package, etc.
We continue to
strive to ensure our customers’ user experience is not only personalized, but
that access to their platform is also protected," MultiChoice said.
With the exact same problem again occuring, it means that MultiChoice did nothing - or too little - in the past week since the previous DStv Now implosion to fix the problem and to up the capacity of its video streaming service.
MultiChoice seems unable to handle large volumes of viewers on its rickety DStv Now app with MultiChoice technicians who have been unable for months to properly ensure adequate capacity, backups and functionality on the service.
In April with the debut of the final season of HBO's Game of Thrones on M-Net (DStv 101) DStv Now spectacularly crashed in South Africa and across sub-Saharan Africa, angering viewers who stayed up until 3:00 to watch the episode. It happened again in later weeks.
In mid-May MultiChoice once again saw DStv Now implode, with the breakdown once again happening during a big weekend viewing schedule.
On 12 May 2019 DStv subscribers missed the English Premier League final, The Voice South Africa on M-Net and other shows, three days after a botched "systems upgrade" on the preceding Thursday took down the entire service for hours, causing DStv Premium subscribers to miss the finale of The Bachelor SA on M-Net.
In April with the debut of the final season of HBO's Game of Thrones on M-Net (DStv 101) DStv Now spectacularly crashed in South Africa and across sub-Saharan Africa, angering viewers who stayed up until 3:00 to watch the episode. It happened again in later weeks.
In mid-May MultiChoice once again saw DStv Now implode, with the breakdown once again happening during a big weekend viewing schedule.
On 12 May 2019 DStv subscribers missed the English Premier League final, The Voice South Africa on M-Net and other shows, three days after a botched "systems upgrade" on the preceding Thursday took down the entire service for hours, causing DStv Premium subscribers to miss the finale of The Bachelor SA on M-Net.
@DStvCare @DStv— #Defend_Mkhwebane (@GodfreyLetlalo) September 28, 2019
so the dstv now problems are forever???
every high sporting events dstv now goes down. what's the use of it if we always get problems when we want to watch the main sporting events?
@DStvCare I want my refund, Netflix should teach Dstv how to provide a good customer experience— Ashir Manilall (@ManilallAshir) September 28, 2019
@DStv now is down again. You had this issue last week did you learn nothing!? I've been trying to login since 10:30 and had the same 'DSTv now is temporarily unavailable...' message for 50 minutes— Sasha Abramowitz (@sMashaZa) September 28, 2019
Thanks DSTV... no idea why I even have a premium subscription anymore. @DStv pic.twitter.com/aimqGPNUdY— nicole (@NicoleV_01) September 28, 2019
So apparently @DStv learned nothing from last week's fiasko of Dstv Now not working during the rugby.— Rikus le Roux (@RikusleRoux) September 28, 2019
@DStv it's very frustrating trying to watch the rugby on dstv now when it keeps freezing every 2 seconds..its the world cup, surely Dstv has made provision for an overload of people trying to watch the game online? The first game was a no go as dstv now wasnt even working— Caroline young (@carolineyoung03) September 28, 2019
@DStv... your DSTV now service is useless as usual. Why am I paying for premium? if all I get is error messages. Ruining #RSAvNAM for me! pic.twitter.com/58V3XBLNHy— Angelique Shekleton (@Ang_Sheks) September 28, 2019
100mb line and streaming on @dstv looks like im streaming on dial up half the time... disappointing.— Darryl B (@DarrylBamberger) September 28, 2019
@DStv still no response and still the same problem!!! RESPOND!!!!!! pic.twitter.com/4dtJhsbr5M— Richard Malyon (@malyon84) September 28, 2019
@DStv guys sort your streaming out!!! On a 20mg fibre line and the quality is horrific— Andrew Pitout (@Andrew_Pee2) September 28, 2019
Tuesday, July 23, 2019
MultiChoice's Showmax video streamer launches in Nigeria, adds additional and exclusive Big Brother Naija shows to its customised West Africa carousel.
MultiChoice has launched its video streaming service Showmax in Nigeria, with executives at its Connected Video division getting smarter and starting to realise that adding unique supplemental content that expands on existing localised intellectual property (IP) - for instance Big Brother Naija - is what will bring and keep subscribers.
After trying to compete with and be a "new M-Net" by aggressively raiding the existing acquisition pantry of MultiChoice's in-house linear M-Net channels division, Showmax is finally starting to create and add original and exclusive second-platform, second-screen shows for viewers.
Viewers who are obsessed with certain first-screen, linear shows on DStv, will migrate to and watch Showmax after having watched something on DStv, in order to see, learn and enjoy more about specific shows they like.
For the roll-out of Showmax in Nigeria and with the service that cost N2,900 (R111.85) per month, Showmax is cleverly leveraging the latest 4th season of Big Brother Naija in a way it should have done earlier in its programming plans in South Africa and elsewhere.
As part of a Big Brother Naija partnership with M-Net that will see a lot of the camera house reality show's content being added to Showmax, the streaming service is adding two brand-new and exclusive tie-in shows, Big Brother Naija Extra View, and Big Brother Naija Hot Room.
DStv subscribers who watch Big Brother Naija and who can't get enough of it - similar to viewers who watch a TV series and seek out discussion aftershows and podcasts to immerse themselves even more in their favourite show - can switch to Showmax for even more additional and new Big Brother Naija content.
Big Brother Naija Extra View is a 25-minute compilation of unseen footage added to Showmax daily from Tuesday to Saturday; while Big Brother Naija Hot Room is a 25-minute satirical comedy series on the week's main stories presented by comedians Basketmouth and Bovi, and with new episodes becoming available every Sunday evening ahead of the eviction of a housemate.
Besides these uniquely packaged and produced Big Brother Naija shows, Showmax will live-stream all Sunday eviction episodes of Big Brother Naija as well as the show's finale, while recordings of the nomination shows will be posted on Tuesdays.
Besides Big Brother Naija, Showmax is adding a slate of other "region-customised" Nigerian TV shows and movies, international hit series and Hollywood blockbusters.
"We're aiming for the sweet spot that other services may have missed," says Niclas Ekdahl, CEO of MultiChoice Group’s Connected Video division.
"Taking a generic service and tacking on a few Nollywood movies won't cut it, so we're coming in with a strong mix of bang up-to-date Nigerian shows, international hits and favourites from across Africa, and now, as something completely new, on-demand and live Big Brother Naija content."
Showmax is also adding the M-Net West Africa produced soap opera Tinsel, The Johnsons and My Flatmates - with all three shows that will have episodes added daily as they're broadcast on M-Net's range of Africa Magic channels on MultiChoice's DStv.
Showmax is also adding "hundreds" of Nollywood movies and says it is adding "thousands" of TV show episodes, with Bollywood shows and telenovelas that will also be part of the Nigerian programming carousel, including content from the rest of Africa like Kenya’s Supa Modo, and the South African film, Five Fingers For Marseilles.
American series are mostly from existing international studio distributor agreements with HBO and Showtime and range from Chernobyl, Vikings, Power, Game of Thrones, True Detective, Insecure, Billions, Ballers, and Luther to the latest episodes of Big Little Lies added weekly.
Showmax Nigeria will also have children's programming including Paw Patrol, PJ Masks, and Doc McStuffins.
Saturday, June 15, 2019
MultiChoice's Showmax makes sports content trial available to all users of the video streaming service as streaming boss Niclas Ekdahl says sports content 'is the obvious next target'.
Days after starting a trial available to just some users earlier this week offering them access to certain sports content, MultiChoice's Showmax has opened the sports content trial to all Showmax consumers.
Showmax has so far repurposed and taken both American studio content that used to be on M-Net(DStv 101) first from the likes of HBO and Showtime, as well M-Net's locally-produced content from its M-Net, kykNET and Mzansi Magic channels.
Showmax will now also piggy-back and use SuperSport content that previously was only accessible to DStv subscribers.
"We're going to trial a bunch of different sports content while keeping Showmax at the R99 price point, and see how our customers interact with the service," says Niclas Ekdahl, MultiChoice's Connected Video CEO, in a statement.
"We’ll be ramping up our live game offerings with everything from selected matches from the best football leagues in Europe to streaming a wide variety of varsity and school sports."
Connected Video runs MultiChoice's online streaming platforms like its subscription video-on-demand (SVOD) service Showmax and the temperamental and untrustworthy DStv Now that offers a programming catch-up and a live linear channel streaming experience.
"As of today, sport is officially up and running on Showmax in South Africa - not only magazine shows and highlights clips, but a whole new capability to live-stream games," Showmax said in a statement on Friday.
"It's a first for Showmax that taps into the growing streaming-only customer segment. The price of Showmax remains unchanged at R99 per month."
Showmax said that the new sports content includes live streaming of South Africa's games in the 2019 ICC Cricket World Cup and SuperSport Rugby Challenge matches.
The newly added sports content vertical will also include extended highlights from major sports events, and magazines shows taken from SuperSport that will be available to watch as live broadcasts and on a catch up basis.
These include What a Weekend, Showcase, Home, The Final Whistle, Phaka, Inside Edge, In Touch, The Dan Nicholl Show, #borntorugby and FirstXV.
"Adding sport to Showmax is something fundamentally new for us and it’s a big deal," said Niclas Ekdahl.
"We’re preparing for a future when uncapped data is affordable to all in Africa and video-on-demand becomes the norm."
"We've been delivering TV series and movies for almost four years and continue to see strong growth in usage. Sport is the obvious next target and the only way to do that properly is to be able to stream it live."
Showmax's new sport section is available on most Showmax apps and platforms except for Apple TV, Xbox and PlayStation, and some smart TVs, although support will be added for these in the coming months.
The Showmax sport content is currently available only in South Africa.
It's not yet clear to what extent the taking of content from M-Net and SuperSport is devaluing the existing DStv offering to customers and potential subscribers.
Existing and potential DStv subscribers no longer have to subscribe to MultiChoice's DStv but can get premium content that was only available on M-Net, for instance international fare like Game of Thrones to local series from kykNET and Mzansi Magic, at the same time or even before it is broadcast on M-Net and other channels.
Showmax has so far repurposed and taken both American studio content that used to be on M-Net(DStv 101) first from the likes of HBO and Showtime, as well M-Net's locally-produced content from its M-Net, kykNET and Mzansi Magic channels.
Showmax will now also piggy-back and use SuperSport content that previously was only accessible to DStv subscribers.
"We're going to trial a bunch of different sports content while keeping Showmax at the R99 price point, and see how our customers interact with the service," says Niclas Ekdahl, MultiChoice's Connected Video CEO, in a statement.
"We’ll be ramping up our live game offerings with everything from selected matches from the best football leagues in Europe to streaming a wide variety of varsity and school sports."
Connected Video runs MultiChoice's online streaming platforms like its subscription video-on-demand (SVOD) service Showmax and the temperamental and untrustworthy DStv Now that offers a programming catch-up and a live linear channel streaming experience.
"As of today, sport is officially up and running on Showmax in South Africa - not only magazine shows and highlights clips, but a whole new capability to live-stream games," Showmax said in a statement on Friday.
"It's a first for Showmax that taps into the growing streaming-only customer segment. The price of Showmax remains unchanged at R99 per month."
Showmax said that the new sports content includes live streaming of South Africa's games in the 2019 ICC Cricket World Cup and SuperSport Rugby Challenge matches.
The newly added sports content vertical will also include extended highlights from major sports events, and magazines shows taken from SuperSport that will be available to watch as live broadcasts and on a catch up basis.
These include What a Weekend, Showcase, Home, The Final Whistle, Phaka, Inside Edge, In Touch, The Dan Nicholl Show, #borntorugby and FirstXV.
"Adding sport to Showmax is something fundamentally new for us and it’s a big deal," said Niclas Ekdahl.
"We’re preparing for a future when uncapped data is affordable to all in Africa and video-on-demand becomes the norm."
"We've been delivering TV series and movies for almost four years and continue to see strong growth in usage. Sport is the obvious next target and the only way to do that properly is to be able to stream it live."
Showmax's new sport section is available on most Showmax apps and platforms except for Apple TV, Xbox and PlayStation, and some smart TVs, although support will be added for these in the coming months.
The Showmax sport content is currently available only in South Africa.
It's not yet clear to what extent the taking of content from M-Net and SuperSport is devaluing the existing DStv offering to customers and potential subscribers.
Existing and potential DStv subscribers no longer have to subscribe to MultiChoice's DStv but can get premium content that was only available on M-Net, for instance international fare like Game of Thrones to local series from kykNET and Mzansi Magic, at the same time or even before it is broadcast on M-Net and other channels.
Tuesday, May 14, 2019
WHEN DStv Now WENT DStv NOT: MultiChoice's crash of its DStv Now Sunday service didn't just paralyse its video streaming service - it also collapsed its communications, with MultiChoice confused and unwilling to talk about what happened.
MultiChoice's latest crash of DStv Now didn't just paralyse its video streaming service - it also collapsed its communications with the media and the public, with MultiChoice that comes across as confused and looking terribly inept about how to respond to the press about it.
MultiChoice and its Connected Video division that was repeatedly asked for answers over the past few days, as well as who is available to talk about what happened and what is happening at the moment, doesn't want to talk about why its DStv Now video streaming service imploded and turned into DStv Not.
MultiChoice is seemingly under the mistaken belief that if it doesn't talk about its terrible and non-available service or when it has a big service interruption that there won't be media coverage, or that the media won't keep reporting on it if it deliberately stays quiet and doesn't answer questions about it.
MultiChoice takes customers' money but when it doesn't provide the service it promises in return - like when upgrades to DStv Now caused that service to unexpectedly crash - it doesn't take accountability and doesn't want to explain to its customers and the media exactly what happened and what is being done to fix and improve it.
Having a service interruption is one thing, but MultiChoice during and afterwards not wanting to talk about it reeks of an arrogant and dismissive attitude towards both its customers as well as the media.
After asking MultiChoice on Monday morning who the right person is to talk to (after multiple enquiries since DStv Now crashed on Sunday), Joe Heshu, MultiChoice's head of corporate affairs referred TVwithThinus to Richard Boorman, MultiChoice Connected Video's head of communications.
After reaching out to Richard Boorman, it took the whole of Monday to get a response at the end of the day, saying its best to speak to Joe Heshu.
If a company can't even decide internally who speaks to the media when there is a crisis or problem, what chance does the general public or the industry have to find and get the right, relevant person from a company to answer very basic questions about non-service?
MultiChoice's latest slogan for DStv is "feel every moment". When DStv Now broke - the 4th time that happened over the past month - the DStv Now blackout lasted for hours on Sunday and into Monday.
By not being open and more transparent, by not responding to the media's questions and by refusing to talk about it, MultiChoice added insult to injury - ensuring that its consumers paying for something they're not getting and the broader TV industry just wanting to know what is going on, are feeling every bad moment of MultiChoice's absence of agency when it comes to proper public communication as a company.
By not wanting to answer questions and being open and upfront with the press doing their job asking about what went wrong, by not explaining what is being done and when customers and South Africa's TV and media industry can expect something like DStv Now to be operational again, MultiChoice is doing itself a disservice, the industry a disservice, and adding additional damage to its brand reputation.
Instead of coming across as being able to handle a crisis and communicate during it, MultiChoice and its Connected Video division that runs DStv Now and Showmax displays a run-and-hide attitude when there's a problem instead of being responsive and open about it.
The MultiChoice Group has executives like Nicklas Ekdahl, CEO of its Connected Video division; Nicolas Callegari, senior manager for customer experience in its Connected Video unit, and several others.
None of them or anyone else has yet come forward to talk about what went wrong and how MultiChoice fix problems when something like DStv Now implodes. MultiChoice has offered up nobody to publicly speak and answer basic questions about what happened.
Yet this is the company that wants customers and the industry to continue to give it money for something that when it doesn't work, it's not willing to answer questions about.
As digital streaming services grow and expand, services like these from MultiChoice, Netflix, Amazon Prime Video and others, don't just build trust and reputation through normal day-to-day costumer-touchpoint interaction but also when things go wrong and something isn't working -perhaps especially during those times.
MultiChoice and its Connected Video division don't seem to understand that yet, or if it does, doesn't care.
When something like a streaming service "breaks" - especially for such a long time as what happened on Sunday with DStv Now, companies like MultiChoice and its Connected Video division can actually build and keep trust by showing customers and potential customers that it won't simply "disappear" and go mute at the first sign of trouble.
It can show - like when an airline's flight gets disrupted or a bank's services go down - that it's bigger than its problem, that it will remain responsive, will and can communicate, and will explain what went wrong and what is being done to fix things.
It can show that although it's chaotic inside its corridors, that it will make the interrupted and bad "customer experience" better.
Sadly that's not yet DStv Now.
Sunday, March 10, 2019
TV REVIEW. MultiChoice's Trippin' with Skumba on Showmax is a cheap shot embarrassing production, reeks of inexperience and is an insult to viewers who have to pay to see a st(r)eaming mess.
It's really a problem for South Africa's TV industry that MultiChoice, Showmax and Skhumba Hlophe would put out low-class, badly-produced, cheap rubbish like Trippin' with Skhumba and think that this rough - looking like it was filmed with a smartphone camera - content is fine to be placed on a service asking viewers and subscribers to pay to see it.
It's insulting.
Why was Trippin' with Skumba as a so-called "travel-comedy" commissioned? Who exactly at MultiChoice and at Showmax saw this, okayed the end-result, and signed off on this TV-trash as being content that fits a presumably premium brand like Showmax, and the brand values and perceptions attached to a video-on-demand streaming service?
Trippin' with Skhumba as a "Showmax Original" that is a rip-off from Jerry Seinfeld's Comedians in Cars Getting Coffee looks like something that SowetoTV as a community TV channel or SABC1 would have done, made as a roughly cobbled together collection of video clips someone's cousin recorded over Christmas on his Samsung phone and who knows how to hold a phone up and press "record" and "stop".
It defies understanding and belief how Yolisa Phahle, MultiChoice CEO for general entertainment, as well as both Niclas Ekdahl, CEO of MultiChoice's Connected Video unit and Candice Fangueiro, head of content for MultiChoice Connected Video division, could honestly put a TV show like this out to market.
Niclas Ekdahl and Candice Fangueiro both placed their names as executive producers on Trippin' with Skhumba, so surely both are aware of it, how bad it is, and the damage that trash television like this does to something like Showmax that they presumably are trying to establish and grow instead of deliberately damage.
Is Trippin' with Skhumba on brand? It's off-the-road st(r)eaming trash.
"Racism" might be a word too far, but why does watching Trippin' with Skhumba as Showmax's first "vernacular original series", clearly targeting a black audience, leave you thinking that somehow MultiChoice and Showmax thought it's "okay" to produce low-class content because it is in vernacular language involving a comedian going to back-valley places?
Showmax is tripping if it think this is fine because this is not okay.
I feel really bad for Skhumba Hlophe. Why was his show not given enough money and proper resources, with sufficient and experienced production know-how, to create a show with adequate production values that fits his brand and that fits with what Showmax markets itself as being?
Something can be done cheaply on a shoe-string budget, something can be done small, something can be done quickly and it can still be good. Why is Trippin' with Shumba vlog-like trash?
M-Net (DStv 101) would never broadcast or put something on like this, and it recently did a local travel show, Wingin' It. So why is Showmax?
Is this Showmax's version of something half-baked if it catered to a Mzansi Wethu (DStv 163) audience? Very bad.
The basics - irrespective of whether something has a big or small production budget - should be done right. In a stage performance, the curtains should open and close. Actors should know their lines whether the script is good or bad irrespective of whether the community theatre or Broadway play is great or terrible.
Trippin' with Skumba is an awkward mess except for the establishing drone shots (the quality of which is so much better, which in itself doesn't fit with the rest, creating another problem. But let's leave that there.)
It's insulting and condescending to the audience to imagine that this is what potential viewers of this show should expect and be satisfied with. The show makes it clear that Showmax doesn't think that the target audience knows better or that they apparently deserve better.
Skhumba Hlophe is a bad interviewer/TV presenter and struggles with proper eye contact with people he's talking to.
To add to this problem it doesn't seem as if a producer beforehand went over a list of open-ended questions with him that he should or could try and ask of guests.
Too much in terms of pre-production was seemingly just left to "let's get in and go". Besides going to a physical place in each episode, where do episodes go? What is the point? What does an episode leave the viewers with to proverbially "take home" in return for their time and for paying to watch it?
Hanging out with local comedians where they grew up, should visually and metaphorically open up and expand on them and the area - not keep viewers guessing, and keeping them guessing with erratic and cropped shots.
Instead, everything and everyone in Trippin' with Skhumba remains firmly boxed in with director Vincent Moloi.
Why the shaky camerawork? Why the boom in frames? Why is almost everything filmed as close-ups? Why does music just start and suddenly stop and then new music start again?
Trippin' with Shumba feels like a film school's first take handed in for a second term assignment. The desire to do video content is there but not the experience or skill. Nobody on-camera or behind the camera seems to have enough experience making TV. Yet this pointless travelogue mess is dished up for viewers on a pay-service, where subscribers are asked to pay for substandard content.
Tripping' with Skumba fails to leave the viewer - who, again has to pay to watch this - not enriched as to the actual places and people visited and spoken with. Why make the effort for superficial chit-chat?
It's not even a travel show, but just compare how magician Drummond Money-Coutts talks and interacts with small-town South Africans in the dusty streets of a backwater town in the South African filmed episode of Death by Magic and how residents are portrayed and brought to life in that episode, in contrast with how the residents are filmed in the dusty streets in small-town Trippin' with Skhumba.
Trippin' with Skhumba isn't and shouldn't be Top Billing, but what that show masters in terms of production basics with inserts, is to showcase a place and people being interviewed properly.
Those basic tenets of profile-piece television can be properly accomplished in a high-end show, or even a low-budget show like Khumbul'ekhaya, which means Trippin' with Skumba doesn't know or doesn't care to know how to get the basics right.
Showmax shouldn't do "local content" if the output is of this standard. It drags itself and the reputation of South African television production down.
Thursday, December 13, 2018
BREAKING. Naspers' Showmax shutting down in Poland after just 2 years, ending the service's lofty international expansion plans outside Africa as MultiChoice Group decides to refocus its video streaming efforts closer to home.
Showmax will shutter in Poland at the end of January 2019, just over two years after it started in Poland in February 2017, promising original productions and a strong investment in local Polish shows and films.
Naspers plans to spin off the MultiChoice Group during the first half of 2019 that includes Showmax and that will continue with its South African and sub-Saharan Africa service.
Magdalena Marzec, Showmax Poland PR manager said the shut down of Showmax in Poland is part of the MultiChoice Group refocusing efforts on Africa.
"We are very grateful to all partners, clients and the Showmax team who have supported the company since its inception nearly two years ago and we are sorry that this story is coming to an end," a statement says.
Showmax Poland users don't have to cancel subscriptions or delete accounts - from 17 December Showmax in Poland will no longer charge a monthly fee for subsequent billing periods and by the end of January 2019, all subscriptions will expire.
In June this year, rival Netflix that launched in Poland in January 2016 a year before Showmax, was outpacing Showmax in terms of user growth according to data from Gemius/PBI.
Showmax has seen a constant top executive turn-over the past two years with first CEO John Kotsaftis who exited, followed by Chris Savides who was Showmax's head of Africa and left.
In August Naspers appointed Niclas Ekdahl as CEO of the newly-formed Connected Video unit in charge of Showmax and MultiChoice's DStv Now over-the-top service (OTT) for the MultiChoice Group.
Friday, November 23, 2018
DStv SHOWCASE 2018: PRIMER - MultiChoice doing its 2018 press day as MultiChoice, M-Net, SuperSport talk about their content and execs explain about the future of its pay-TV business.
MultiChoice is holding a DStv Showcase 2018 media event on Friday at its MultiChoice City headquarters in Randburg where MultiChoice, M-Net, SuperSport and other TV executives will do presentations around its content, upcoming content for the rest of 2018 and 2019, and content strategy plans.
More than 70 journalists from various publications and media outlets from across South Africa have been invited and will be attending - and the day and some of the news and announcements might be "trending" during the course of Friday under the hashtag of #DStvShowcase2018 on social media.
TVwithThinus asked and MultiChoice said the DStv media showcase is to give journalists a single, aligned view of the key content viewers can look forward to seeing in the first 6 months of 2019, to give the media an opportunity to interact with key leaders within MultiChoice.
It's also to hear from MultiChoice about the future of the company and its view on key issues impacting the company - within limits of what can be shared ahead of MultiChoice's upcoming listing during the first half of 2019.
MultiChoice will be using the MultiChoice City Green Room area.
Set to attend, among others, are Calvo Mawela, MultiChoice Group CEO; Yolisa Phahle, MultiChoice CEO for general entertainment; and Niclas Ekdahl, the head of the Connected Video division.
The DStv Showcase will have sessions in which MultiChoice will cover its local in a session entitled "How we're telling Africa's stories" and after lunch that ends at 13:30 the third session will include "What is who watching?", SuperSport doing a presentation, as well as a Factual slot and a Kids content slot.
The 4th session of the day is planned for 15:30 and will include a movie quiz, and how MultiChoice is bringing the best international stories in an International series slot.
Journalists will get the opportunity throughout the day to ask questions.
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