Angry StarSat subscribers demand and are entitled to refunds

by Thinus Ferreira

StarSat subscriber Sonja van Graan Wright in Durban had no idea why her pay-TV service on Wednesday morning went dead in South Africa, with the loss of several TV channels for thousands of subscribers to China's StarTimes operating elsewhere across the African continent.

An avalanche of angry StarSat subscribers now demand refunds, want to know why StarSat kept them in the dark and how they can get their money back since StarSat went down and turned their decoders into bricks just after they paid and debit orders went through for October.

On Digital Media's unlicensed StarSat was axed after South Africa's broadcasting regulator, the Independent Communications Authority of South Africa (Icasa) on Wednesday morning at 09:00 in a raid, confiscated equipment and shuttered ODM's operations.

It comes more than a year after the Chinese-run StarSat's pay-TV licence in South Africa expired in July 2023 which ODM failed to renew in time despite repeated warnings. 

Icasa told ODM in March to warn StarSat subscribers that StarSat was ordered to stop broadcasting by 18 September. 

ODM ignored the shutdown order and kept broadcasting and also ignored the regulator's instruction to tell TV channel providers, StarSat subscribers, installers and agents, as well as its own rank and file staff. 

The Icasa shutdown likely spells the end for the only competitor to MultiChoice's DStv in South Africa's traditional satellite pay-TV space since angry StarSat subscribers will now withhold further monthly subscription fee payments - the lifeblood of a pay-TV operator. 

Meanwhile, South Africa's thousands of StarSat subscribers who just paid and already saw debit orders go through for October without any consumer warning from StarSat that its service might very likely go down this month, are entitled to a refund.

For the past two weeks TVwithThinus called StarSat's customer call centre daily and was told that nothing was wrong ("since we are answering the phone"), is selling decoders and packages and won't shut down. By Friday morning StarSat didn't answered the phone.

Elsewhere in Africa, from Tanzania and Uganda to Kenya, Rwanda, and Nigeria, StarTimes wasn't honest with furious subscribers in these various countries who complained about the loss of certain TV channels and who are unaware that it's the shuttering after the raid in South Africa that's impacting the uplinking of TV channels to a satellite transponder.

In Ghana, StarTimes Ghana for instance told subscribers that it is "working on resolving the signal interruption due to a faulty cable from our main station".

On social media like Facebook, an avalanche of StarSat subscribers asked StarSat what happened, how they should go about cancelling, why they were not told beforehand, and what they need to do to get a refund for their October money paid. By Friday StarSat failed to respond to their questions.

Veteran consumer expert Wendy Knowler says "It's amazing that StarSat got away with it for a whole year. StarSat subscribers who have paid in advance, through for instance a debit order for the month of October and there is no way they're getting a pay-TV service for their spend, then StarSat's subscribers in South Africa are absolutely entitled to a refund".

"StarSat can't say what happened is beyond its control because they were knowingly operating without a licence, so sooner or later that axe had to fall. I anticipate that StarSat won't leap to refunding that debit order run but they're definitely not entitled to hold on to that money," Wendy Knowler explains.

"The worst case scenario would be for the company not to cancel the debit order run and then this time next month they are debiting again and still not providing any service in which case their customers would be well-advised to get hold of their banks and make sure that those debit orders are cancelled."

Chose silence to not to cause 'alarm'

TVwithThinus asked On Digital Media what it is doing about StarSat subscribers who are demanding refunds, are complaining that they were not warned and what the exact procedure is for customers who have just paid for October to get a refund of their subscription fees.

Through ODM's crisis communications PR firm Eclipse Communications, ODM says "StarSat is committed to adhering to all relevant regulations regarding customer compensation".

"We are currently working on a solution to address this issue and will communicate the necessary steps in the coming days.

ODM was also asked for comment on why it failed to inform and warn StarSat subscribers specifically beforehand, after Icasa warned ODM that it was going to be shut down, that they pay-TV service will likely be cut.

"The removal of StarSat's equipment by Icasa on Wednesday was both unforeseen and abrupt," ODM claims.

"StarSat had every intention of maintaining its operations and chose not to communicate this potential disruption to subscribers, as we were confident in our appeal and did not wish to cause unnecessary alarm."

"We are currently engaged in legal proceedings with Icasa regarding this matter, and believe the shutdown of our service prior to a court ruling is premature."

With questions swirling about ODM's shareholding and whether changes in shareholding contributed to the lack of a licence extension, ODM told TVwithThinus "StarTimes Group, through its subsidiary, holds a 20% share in ODM, with the remaining shares owned by a range of South African institutions and individuals".

"StarTimes Media (STM) is the service provider to ODM and is not a shareholder in ODM. Yes, the changes in the shareholding structure contributed to delays in ODM/StarSat obtaining its licence renewal from Icasa."

ODM was also asked for confirmation of its pay-TV subscriber base and active 90-day subscriber count after saying it had 500 000 StarSat subscribers in South Africa. A veteran industry insider said the number seems inflated.

"StarSat currently has 500 000 yearly active subscribers. StarSat does not track its subscriber base using a 90-day metric. Our subscriber data is regularly reviewed in line with industry standards," ODM said.

Asked about what equipment Icasa removed on Wednesday from its Midrand office, ODM says "Apart from the equipment owned by ODM being confiscated during the operation, the majority of the broadcasting equipment removed by Icasa belongs to StarTimes Media (STM), which provides services to ODM and transmits signals for StarTimes Group's pan-African broadcasting".

ODM says its management team "is actively working on addressing the situation and exploring all possible legal and operational solutions".

"We are committed to resolving the matter as swiftly as possible and will continue to engage with all relevant stakeholders, including media, subscribers and its employees."

An Icasa spokesperson confirmed to TVwithThinus by telephone that the regulator told ODM that StarSat needs to be shut down and that "Icasa went ahead with a search and seizure operation which took place on Wednesday".

Capitec to resell discounted MultiChoice DStv Stream packages from November

by Thinus Ferreira

From November Capitec bank will also sell-through discounted DStv Stream packages in an expansion of its existing partnership with MultiChoice through which it is already offering its streaming service Showmax to consumers for cheaper.

Gerrie Fourie, Capitec CEO, during the bank's financial results presentation on Tuesday, revealed that Capitec will soon add another value-added service for Capitec clients in the form of discounted DStv Stream payments.

Capitec already sold almost 50 000 discounted Showmax vouchers since mid-August after it introduced the option, and will expand it to DStv Stream discounts from November.

Since mid-August Capitec has offered the Showmax Entertainment package on all devices for R49 per month.

In response to a media query MultiChoice tells TVwithThinus "When MultiChoice partnered with Capitec in August, it marked the start of a collaborative effort to offer greater value to our customers".

"The partnership has already provided Capitec clients with half-price Showmax subscriptions through the Capitec banking app."

"We're pleased to announce that from next month, Capitec clients will also benefit from discounted access to DStv Stream plans, giving them more ways to enjoy premium entertainment at a reduced cost. This partnership reflects our commitment to making quality content more accessible and affordable for all our customers. More details will follow soon."

ALSO READ: Capitec offers Showmax for R49 as MultiChoice increases consumer price pressure competition on rivals like Netflix.

Unlicensed StarSat claims its not illegal, refuses to reveal shareholding

by Thinus Ferreira

StarSat which has been broadcasting unlicensed for over a year and failed to renew its licence, on Tuesday claimed that it is not operating illegally, with the Chinese-run pay-TV provider that said it would continue to defy South Africa's broadcasting regulator and stay on the air.

This comes as On Digital Media (ODM) that runs StarSat refuses to divulge its local and foreign shareholding, with an insider saying StarSat's claims of 500 000 subscribers and 600 workers are bogus.

South Africa's, the Independent Communications Authority of South Africa (Icasa), warned ODM multiple times in 2023 to renew its broadcasting licence in time, which the Midrand-based satellite pay-TV operator ignored and failed to do. 

ODM's 15-year broadcasting licence expired on 8 July last year and simply kept broadcasting without telling StarSat subscribers, installer agents, its staff, or local and international TV channel providers that it is operating without any valid licence.

By March this year Icasa told ODM it must shut down by 18 September and in advance of the shuttering date tell all its stakeholders, subscribers and channel providers that 18 September will be its last day on air.

The date came and went with ODM, the only traditional satellite pay-TV competitor to MultiChoice's DStv, defying Icasa's shutdown order and vowing to keep broadcasting despite losing an urgent court interdict against its shutdown order in the Gauteng High Court.

On Tuesday, at a hastily-arranged press conference, Pule Mabe who is now StarSat's head of strategy and public affairs and previously was national spokesperson for the ANC political party, claimed that "StarSat is not operating illegally".

During its business rescue under which the financially imploded TopTV became StarSat, China's StarTimes acquired a 20% share in StarSat, the maximum allowed by a foreign company in a local media business. 

On Tuesday ODM refused to provide the current shareholding structure and composition of StarSat.

"We are trying to recover on the two years that we have lost. During that period, our own shareholding at the level of StarSat got to be tampered with," Pule Mabe said.

He said StarSat is going to do roadshows over the next weeks with mobile operators "depending on where we get the right and best offer for our customers to launch fully our over-the-top (OTT) platform so that our people know that they do not only have to rely on satellite dishes for them to watch content".

After StarSat claimed it has 500 000 subscribers and 600 workers who will lose their jobs if the unlicensed StarSat is forced to shut down, an insider told News24 that these numbers are very likely overstated.

Meanwhile, TV channel operators and distributors including the SABC, e.tv, Warner Bros. Discovery (WBD), ZEE, The Walt Disney Company, AMC Networks International, the BBC, Bloomberg, NBCUniversal, Sky News, Trace Africa and others have not pulled their channels from StarSat and continue to supply their channel collections to the illegal pay-TV operator.

Icasa didn't respond to a media query earlier this week, asking whether it told channel distributors to stop providing their content to StarSat since it is unlicensed and was told to shut down.

Justine Limpitlaw, an expert in electronic communications law, told SABC News that "until a court sets aside Icasa's decision, Icasa is the regulator under the constitution".

"StarSat simply didn't apply in time and Icasa has therefore said to it you need to wind down your operations."

Icasa and the police shuts down unlicensed On Digital Media's StarSat in raid on Midrand offices as staff huddle in prayer circles

by Thinus Ferreira

South Africa's broadcasting regulator on Wednesday morning cut off the signal of the unlicensed On Digital Media's StarSat in a raid on its Midrand office complex in Johannesburg after a defiant ODM continued broadcasting and refused to shut down.

StarSat staff stood around, huddled in prayer circles.

Thousands of StarSat subscribers who were warned not to pay for another month, after the Independent Communications Authority of South Africa (Icasa) warned the public that StarSat was meant to shut down on 18 September, suddenly lost signal and got an "E001: There is no signal! This may be due to bad weather or a faulty connection in the installation" on-screen message from their decoders.

On Wednesday morning ODM didn't respond other than to say on social media "We are aware of the connection issue and we will provide further feedback".

It didn't tell subscribers that Icasa had shut it down when the regulator's officials arrived at its offices in Halfway Gardens, ripped equipment out and carried it away.

Icasa officials ripped out servers, cables and other broadcasting equipment since 9:00 on Wednesday morning. 

Icasa's StarSat raid and shutdown was televised live on SABC News.

Jan-Hendrik Harmse, StarSat marketing manager, told SABC News that Icasa arrived on Wednesday morning with a search and seizure order.

"Icasa started unplugging things. They started just ripping out all the equipment we need to broadcast. But not just to South Africa, but to the rest of Africa as well. So as we speak, our customers have nothing showing on their screens."

"If we have to go to the courts we are going to go to the courts," he said.

On Wednesday afternoon a StarSat's customer call centre operator, when asked if StarSat had been raided and shut down, said "No, that is not the case".

StarSat which has been broadcasting unlicensed for over a year and failed to renew its licence, claims it is not operating illegally, with the Chinese-run pay-TV provider that says it will continue to defy South Africa's broadcasting regulator and stay on the air.

ODM didn't immediately respond to a media query about Icasa’s shutdown of StarSat. Icasa also didn't respond yet to a media query seeking comment on its shutdown raid.

Icasa warned ODM multiple times in 2023 to renew its broadcasting licence in time, which the Midrand-based satellite pay-TV operator ignored and failed to do. 

ODM's 15-year broadcasting licence expired on 8 July last year and simply kept broadcasting without telling StarSat subscribers, installer agents, its staff, or local and international TV channel providers that it is operating without any valid licence.

By March this year Icasa told ODM it must shut down by 18 September and in advance of the shuttering date tell all its stakeholders, subscribers and channel providers that 18 September will be its last day on air.

The date came and went with ODM, the only traditional satellite pay-TV competitor to MultiChoice's DStv, defying Icasa's shutdown order and vowing to keep broadcasting despite losing an urgent court interdict against its shutdown order in the Gauteng High Court.

On Tuesday, at a hastily-arranged press conference, Pule Mabe who is now StarSat's head of strategy and public affairs and previously was national spokesperson for the ANC political party, claimed that "StarSat is not operating illegally".

During its business rescue under which the financially imploded TopTV became StarSat, China's StarTimes acquired a 20% share in StarSat, the maximum allowed by a foreign company in a local media business. On Tuesday ODM refused to provide the current shareholding structure and composition of StarSat.

"We are trying to recover on the two years that we have lost. During that period, our own shareholding at the level of StarSat got to be tampered with," Pule Mabe said.

He said StarSat is going to do roadshows over the next weeks with mobile operators "depending on where we get the right and best offer for our customers to launch fully our over-the-top (OTT) platform so that our people know that they do not only have to rely on satellite dishes for them to watch content".

After StarSat claimed it has 500 000 subscribers and 600 workers who will lose their jobs if the unlicensed StarSat is forced to shut down, an insider told News24 that these numbers are very likely overstated.

Meanwhile, TV channel operators and distributors including the SABC, e.tv, Warner Bros. Discovery (WBD), ZEE, The Walt Disney Company, AMC Networks International, the BBC, Bloomberg, NBCUniversal, Sky News, Trace Africa and others have not pulled their channels from StarSat and continued to supply their channel collections to the illegal pay-TV operator.

Justine Limpitlaw, an expert in electronic communications law, told SABC News that "until a court sets aside Icasa's decision, Icasa is the regulator under the constitution".

"StarSat simply didn't apply in time and Icasa has therefore said to it you need to wind down your operations."

On Wednesday afternoon StarSat in a statement confirmed "that today Icasa, accompanied by the South African Police Service entered its Midrand offices and disconnected services".

"During this process, not only were ODM's services impacted but also those of StarTimes Media's pan-African broadcast. As the service provider to ODM and a subsidiary of the larger StarTimes Group, StarTimes Media holds a valid individual electronics communication network service (ECNS) licence for transmissions across Africa."

"While we acknowledge Icasa's mandate to shut down ODM's South African services, we are appalled by the manner in which Icasa disregarded ODM's reasonable initial request for a discussion regarding which equipment should be removed, should the execution order be carried out."

"Instead, Icasa opted to remove all equipment, including that belonging to StarTimes Media, which has adversely affected its pan-African broadcast services. This disconnection is highly concerning as it affects legitimate operations under this licence."

"While ODM acknowledges an ongoing dispute, it strongly contests the disconnection of a valid

StarTimes Media connection, which it believes to be unlawful."

"ODM is exploring all legal avenues to resolve this issue swiftly and restore services. The company's legal representatives have urgently approached the courts and will continue to keep all stakeholders, including customers, employees, and the media, informed as the situation progresses."

ALSO READ: Unlicensed StarSat claims its not illegal, refuses to reveal shareholding

ALSO READ: Unlicensed StarSat kept shutdown order secret for 6 months, says ‘recent order came as unexpected surprise’

ALSO READ: Half a million StarSat subscribers could be cut as On Digital Media that no longer has a licence defies South Africa's broadcasting regulator Icasa and says it 'will remain operational'

ALSO READ: StarSat denies it will be shutting down in September after South Africa's broadcasting regulator Icasa revokes On Digital Media's pay-TV licence.

Unlicensed StarSat kept shutdown order secret for 6 months, says ‘recent order came as unexpected surprise’

by Thinus Ferreira

StarSat which is broadcasting illegally without a licence kept its subscribers, staff, local installer agents and even its global TV channel providers in the dark ever since South Africa's broadcasting regulator told it six months ago to shut down by September, now claiming "the recent shutdown order came as an unexpected surprise".

Yet StarSat also says it didn't believe it was "necessary to raise concerns with our stakeholders at the time" after it was told in March to shutter by 18 September.

South Africa's broadcasting regulator, the Independent Communications Authority of South Africa (Icasa), warned the Chinese-run On Digital Media (ODM) last year to renew its broadcasting licence in time, which the Midrand-based satellite pay-TV operator failed to do. 

ODM's 15-year broadcasting licence expired on 8 July last year, but has since then kept operating its StarSat service.

On 18 March this year, Icasa finally decided that ODM should wind up its affairs and shut down by 18 September and told the Midrand-based satellite pay-TV operator to tell StarSat subscribers that StarSat would stop on this date.

ODM knew for six months about its StarSat shutdown order from Icasa but decided to keep this a secret from staff and subscribers. 

In response to a media query, ODM claimed that "Unfortunately, the recent shutdown order came as an unexpected surprise, impacting both our business and staff".

After Icasa told StarSat that its licence wasn't renewed and that ODM must shut down, CEO Debbie Wu in June denied that StarSat would be shutting down when she was asked about it.

In response to a media query in June, Debbie Wu said "We can assure you and the public that ODM/StarSat will not be closing its operations anytime. Should such an event materialise, which we doubt will happen, we will respect our obligation in terms of the law to notify all interested parties".

ODM was sent questions about StarSat's shutdown order through Eclipse Communications appointed to do ODM's crisis communications, asking for comment about StarSat subscribers, staff, StarSat installers and agents, as well as TV channel distributors, who say they were not notified over the past half a year by ODM that Icasa told StarSat to shut down by 18 September.

None of these specific questions were answered. 

In a statement from Eclipse Communications, ODM said that after an urgent interdict application to stop the Icasa shutdown order failed, "A review application is pending to address the substantive legal issues between the two parties once the court date is set".

A question about what exactly ODM's "review application" entails, what court and what it means, also went unanswered.

Instead, ODM notes that "StarSat has always prioritised open communication at every level of our business. We maintain ongoing dialogue with stakeholders to ensure smooth operations, and it has been our hope that our engagement with Icasa would result in positive outcomes for both our employees and customers".

ODM which claims it has 500 000 StarSat subscribers and 600 staff, says it didn't tell anybody that its pay-TV service was ordered to shut down because it didn't believe it was necessary and didn't want to alarm stakeholders.

"Throughout this process, StarSat remained in regular contact with Icasa, submitting our late application with full justification, believing that ICASA understood the challenges we faced. Given our confidence in a positive resolution, we did not believe it was necessary to raise concerns with our stakeholders at the time."

"Unfortunately, the recent shutdown order came as an unexpected surprise, impacting both our business and staff."

"Like any organisation filled with passionate and dedicated individuals, we were disheartened by the sudden decision. Our current focus is on finding a solution to continue delivering our unique offering to South African audiences."

"We remain committed to working with Icasa and sincerely hope for a resolution that supports the livelihoods of our employees and the pay-TV industry as a whole."

ODM's StarSat is the only traditional pay-TV competition for MultiChoice's DStv in South Africa. It is 20%-owned by the Chinese pay-TV service StarTimes – the maximum allowed for a foreign company of a South African media business. 

StarTimes took over the running of a rebranded StarSat following a business rescue process a decade ago, after Top TV came to the verge of collapse following controversy and public outcry over TopTV's eventually abandoned plans to carry a bouquet of pornographic TV channels.

Channel operators are distributors like the SABC, e.tv, Warner Bros. Discovery, ZEE, The Walt Disney Company, AMC Networks International, the BBC, Bloomberg, NBCUniversal, Sky News and Trace Africa have taken a wait-and-see approach and have not pulled their channels from StarSat's channel line-up since last week although they are currently providing services and content to an unlicensed and now illegal pay-TV operator.

ODM says "StarSat remains committed to engaging with Icasa in a respectful and constructive manner. We look forward to a platform where we can discuss any concerns or discrepancies and work toward a positive outcome."

"In the meantime, we have sought legal counsel and will be transparent in sharing updates with stakeholders as the matter progresses."

"Our primary focus remains the well-being of our employees and continuing to contribute positively to the South African economy. We are optimistic that, in partnership with Icasa, we can find a solution that benefits all parties involved".

According to Icasa, the industry and StarSat subscribers should prepare for "StarSat's imminent exit from the subscription television market in South Africa".

MultiChoice Kenya hikes DStv fees from November 2024 by over 5% with 4th increase in two years as subscribers say they're done and cancelling

by Thinus Ferreira

MultiChoice Kenya is hiking DStv prices in the East African country from November for the 4th time in two years, this time by up to 5.4%, leading to massive outrage under DStv consumers saying they're cancelling.

MultiChoice Kenya is hiking DStv Premium by 4.7% from Sh10500 to Sh11000, with DStv Compact Plus increased by 4.6% from Sh6500 to Sh6800.

DStv Compact is increasing, 5.4% from Sh3700 from Sh3900. MultiChoice is hiking DStv Family by 5% from Sh2000 to Sh2100.

It's the 4th time in two years that MultiChoice Kenya is hiking DStv subscribers' monthly fees. 

When MultiChoice Kenya last hiked prices in the country in March by up to 6% it was the third price hike in a year after price increases in April and August 2023.

"We would like to inform you that MultiChoice Kenya will be making adjustments to some of its DStv subscription prices effective from 1 November," Nzola Miranda, MultiChoice Kenya managing director, announced.

MultiChoice Kenya failed to provide any reasons for the latest price hike.

DStv Kenya subscribers are furious and say they're cancelling - similar to DStv subscribers in other countries from Uganda to Namibia where MultiChoice Africa announced further recent price hikes.

"DStv Kenya, you are being greedy and uncontrollable," says Michelle Katami. "You cannot increase pricing, whenever, wherever you feel like. What is your excuse this time? DStv subscription in Kenya is overpriced. Only sports channels matter to me. MultiChoice Kenya needs to be regulated at this point".

Ron Peter asked MultiChoice Kenya to "provide justification for the increases in your prices. Otherwise I haven't seen any improvements in content except for SuperSport channels. Over the years you have remained stagnant. We welcome other pay-TV into the Kenyan market".

Former SABC News Sepedi news reader Willie Matlawa dead at 67 after long illness

by Thinus Ferreira

The former SABC News Sepedi news reader Willie Matlawa has died after a long illness. He was 67.

Willie Matlawa retired in 2023 from the SABC after four decades.

The South African public broadcaster said "The SABC is deeply saddened by the passing of William 'Bra Willie' Matlawa. His immense contribution to the entertainment industry will forever be remembered. We extend our heartfelt condolences to the Matlawa family, friends and family".

Producer Duma Ndlovu in court for alleged tax evasion of over R25 million

by Thinus Ferreira

The veteran South African TV and film producer Duma Ndlovu (69) appeared in court on Tuesday after being charged with tax evasion of over R25 million.

He was granted R100 000 bail.

Duma ka Ndlovu first tried to ban the media from the court while his lawyer unsuccessfully pleaded with the court not to have the media present for the court proceedings.

Duma Ndlovu is the producer through Word of Mouth Pictures of the Venda soap Muvhango on SABC2, as well as Queen Modjadji through Rhythm World Productions for MultiChoice and M-Net's Mzansi Magic (DStv 161) channel on DStv.

Rhythm World Productions also produced a litany of other shows for Mzansi Magic like Umkhokha, eHostela, Komkhulu, My Brother's Keeper as well as the current Sibongile and the Dlaminis, and co-produced Imbewu: The Seed for eMedia's e.tv.

Dumakude "Duma" Ndlovu appeared in the Specialised Commercial Crime Court in Palm Ridge this afternoon on tax evasion charges spanning multiple years, together with his co-accused tax practitioners Rodney Mutsharini and Maxwell Mloyi.

According to the tax evasion charge sheet, Duma Ndlovu owes the South African Revenue Service (SARS) over R25 717 680.44 as a result of "undeclared personal income tax, corporate income tax and VAT".

For the tax return four years of 2016, 2017, 2018 and 2019 and its financial assessment, SARS says Duma Ndlovu's misrepresentations led to more than R19.2 million in losses for SARS.

Duma Ndlovu told the court that he owes SARS R234 000.

Duma Ndlovu's bail conditions include that he must not have any contact with any state witnesses, must report to the Sandton police station weekly on a Monday or Wednesday, and must hand in his passport.

Rodney Mutsharini and Maxwell Mloyi were granted bail of R50 000 each.

If Duma Ndlovu is found guilty, the state wants him and his co-accused to be imprisoned for no longer than two years or fined.

How South Africa's CBS foreign correspondent Debora Patta made it to the CBS Evening News anchor desk in Washington

by Thinus Ferreira

Last week CBS News' South African correspondent Debora Patta made it to behind the anchor desk of the CBS Evening News with Norah O'Donnell in Washington D.C, in the United States, as well as the studio of the morning show CBS Mornings done from New York.

For the Wednesday and Thursday editions of the American newscast on 25 and 26 September, Debora Patta reported from Accra, Ghana and New York on internet romance scams targeting Americans, venturing inside the darkly lit rooms filled with computers and cellphones where unsuspecting victims are conned out of their money.

The CBS News investigation into online fraudster syndicates in West Africa took over a year.

Following her first night's report for the "Eye on America" segment, Debora Patta was in the CBS News studio and behind the anchor desk to talk to anchor Norah O'Donnell about the investigation.

Debora Patta gave more information, and also did a "throw-forward" to the second night's upcoming report on the scams which would be about an American man conned out of $700 000 as the criminals "break hearts and empty out bank accounts".

Last week Debora Patta was also in New York, where CBS Mornings is done from close to Times Square, and did a live link on CBS Mornings to introduce the same story to American morning viewers.