Showing posts with label Telkom. Show all posts
Showing posts with label Telkom. Show all posts

Friday, September 13, 2024

Telkom to try and compete with MultiChoice's DStv - again - with a 'content mall' of bundled streaming curation.


by Thinus Ferreira

It might be a case of third time lucky for Telkom which plans to once again compete with MultiChoice's DStv by creating a curated, bundled video streaming offering through a "content mall" that's cheaper than subscribing to streamers directly, after attempts over the past decade to create its own satellite TV service and then its own streaming service both failed.

Lunga Siyo, Telkom consumer CEO, told the ITWeb On The Road podcast that the telecom is busy setting up its own "content mall" through which it wants to bundle various video streaming services at a bundled price that's cheaper that subscribing to each streamer individually.

Multiple American studios and streamers are currently exploring and working on the same idea of offering bundled streaming services similar to the traditional satellite pay-TV bundle, as the industry starts to consolidate and consumers are saying they no longer want to pay for a bunch of different streamers.

In this Telkom "content mall", Telkom customers would be able to subscribe to streamers like Netflix, Amazon Prime Video, Disney+ and others at a cheaper price than subscribing to those streaming services directly.

"Instead of investing in content and becoming a content producer, we've taken a position that we create a content mall. So we become the access. So in our own platform you're able to subscribe to these platforms, for a fee, which might be cheaper than if you were to go directly."

"So we will aggregate all of these services, and offer it you it to you as a bundle," Siyo said.

"They bring their own content, we bring our own platform."

Telkom's latest plan might be easier said than done. 

Not only has MultiChoice stalled in its own plan three years after announcing that it was creating a "one-stop shop" for streaming services through its DStv platform, but Telkom has struggled and gave up on both its previous tries to create a traditional and streaming video service.

In 2006 Telkom was one of the few successful bidders for new satellite TV service licences in South Africa and set up Telkom Media into which hundreds of millions of rand was poured with executives appointed and international content agreement signed.

After planning to invest over R7 billion, Telkom then abruptly decided to pivot Telkom Media which never launched, into an IPTV service instead of traditional satellite pay-TV and, two years later in 2008 slashed its funding.

After another year, Telkom dumped Telkom Media in 2009 which was sold off to Shenzhen Media Group which never launched and shuttered.

In November 2020 Telkom tried for a second time with launching its own video service when TelkomONE was launched into which Telkom again poured hundreds of millions of rand.

Barely two years later in November 2022 Telkom decided to get rid of TelkomONE and abruptly shuttered it and sold it off to the SABC for the South African public broadcaster to create its SABC+ streamer.


Streaming bundling future
MultiChoice had the same idea as Telkom a few years ago but MultiChoice's attempt has not fully come to fruition - although in America studios, broadcasters and video service providers are realising they need to aggregate streamers and are trying to come up with new consumer bundling approaches and offerings.

Calvo Mawela, MultiChoice CEO, in 2021 said the traditional satellite pay-TV service would work to become a "one-stop shop" and a "super aggregator" for video entertainment services like streamers. 

Over the past three years MultiChoice has added third-party streaming apps through DStv like Netflix, Disney+, Amazon Prime Video and the recently shuttered BritBox but that's where its efforts stalled. 

Warner Bros. Discovery's Max isn't available in South Africa yet, and Paramount added its Paramount+ not as a stand-alone streamer in South Africa like elsewhere in the world but as a studio tile folded for free into MultiChoice's own Showmax streamer with a limited Paramount+ title offering.

Other global streamers like Apple TV+ and local streaming services are also not available on, or through DStv. 

In the United States, consumers who have had to subscribe to four or five different streaming services are cutting back as streamers from Netflix to Disney+ are aggressively hiking subscription fees, adding ads, and making it much more expensive to be a subscriber than when they launched.

Media companies, legacy pay-TV services and content providers like Disney are trying to figure out how to offer bundled streaming services where they don't cannibalise other offerings but provide consumer value in a way where they can drive sustained subscriber growth and profitability, while it also makes sense as a bundle.

Earlier this year Warner Bros. Discovery, Disney with its ESPN and Fox announced they would start a joint sports streaming service Venu which has quickly become mired in a court battle.

Tuesday, August 8, 2023

Former Idols SA judge Randall Abrahams exits Primedia to head up Telkom's digital solution division.


by Thinus Ferreira

The former Idols SA judge Randall Abrahams (54) has left Primedia after just over a year, to join Telkom in the role of overseeing its digital solutions business division.


After Lindile Xoko was appointed a few months later as new Primedia CEO on 1 January this year, Randall Abrahams got both a position and job title change to "vice president of Primedia International" for the Primedia group where he reported to Primedia group CEO Jonathan Procter.

Now Randall Abrahams has exited Primedia after a year and a few months, for a new job at Telkom where he has been appointed as group executive for digital solutions and will manage the digital platform business within the telecom's technology division.

Randall Abrahams will now be responsible for driving Telkom's digital strategy and "identifying and implementing technologies to develop opportunities" for Telkom.

He will be involved in developing Telkom's platform business in non-connectivity products like fintech, advertising, content, Smart Homes and small business enterprise solutions.

Randall Abrahams says "Joining Telkom is a proud moment for me and I relish the challenge and the opportunities that the group offers. It's a chance to really make a difference by improving the lives of South Africans through Telkom's data-led capabilities."

Serame Taukobong, Telkom group CEO, says "We are excited to have Randall joining Telkom. His expertise in the digital and communications space is highly respected and we look forward to working with him on our ongoing digital transformation to deliver value for our stakeholders."

Besides his long-running Idols judge duties for 17 seasons where he holds the record as the South African singing reality show's longest-serving judge, Randall Abrahams was also the managing director for the Universal Music Africa Group in South Africa.

Besides his stint at Primedia he was also radio station manager at Good Hope FM and YFM, general manager of public commercial radio at the SABC, and was CEO of the South African Music Awards (SAMAs).

Wednesday, November 16, 2022

Telkom offloads its TelkomONE video streaming service to the SABC to rebrand it as its own SABC+ streamer.


by Thinus Ferreira

Telkom is offloading its video streaming service TelkomONE two years after it launched, to the South African public broadcaster which will be taking it over from Thursday and rebrand it as its own SABC+ streamer.

Telkom's video streaming service TelkomONE abruptly went offline on Wednesday without any prior warning, saying it will make "an exciting service announcement".

An on-screen message on the TelkomONE website only reads: "Your TelkomONE entertainment service will be temporarily unavailable from midnight on 15 November to Thursday 17 November 2022. We apologise for the service interruption".

The website says TelkomONE will be making an "exciting service announcement".

The TelkomONE service downtime comes almost two years after Telkom launched its video streaming service in November 2020, offering both a free and subscription service, with linear TV channels being streamed including global TV news channels and the SABC's terrestrial TV channels, including a catalogue of on-demand content from the SABC and international content providers.

Telkom sent a SMS to TelkomONE subscribers on Wednesday, saying "Thank you for your loyalty. TelkomONE content will be migrated to the new and exciting SABC+ entertainment platform. Visit www.sabcplus.com".

Telkom told TVwithThinus on Wednesday that TelkomONE has been given to the SABC which will manage it as its SABC+ streamer after undergoing a rebrand.

"Telkom and the SABC have had a successful partnership since the launch of TelkomONE in late 2020. The platform has now matured and is ready to scale under the management of the SABC's broadcasting expertise," Gugu Mthembu, Telkom CMO, told TVwithThinus.

"Their expertise in sourcing and curating relevant content will enrich the current content library for existing and new customers."

The SABC will take over all of TelkomONE's existing customer base. TelkomONE subscribers will be notified and transferred to the new SABC platform when it launches.

"We will continue to evolve to our digital lifestyle provider ambition through our investments in areas such as content, fintech, gaming and IoT by partnering with strategic partners to deliver products and services that create a better life for our customers."  

Paying TelkomONE subscribers of its TelkomONE Amp service will automatically have access to SABC+ at no additional cost. 

TelkomONE competed in a constantly getting more crowded over-the-top (OTT) space with the South African public broadcaster that wants to launch SABC+ before the end of this year.

Besides TelkomONE South African consumers already have access to streaming services including Netflix SA, MultiChoice's video streamer Showmax, eMedia's eVOD, Amazon Prime Video, Disney+, Apple TV+, BritBox SA, Acorn TV, VIU, TruthTV, WOW Presents Plus and MarqueeTV. 

NBCUniversal's Peacock isn't available yet. Warner Bros. Discovery is still to announce a new name for its combined HBO Max and discovery+ streamer and when it will launch in South Africa. Paramount will likely launch its Paramount+ in South Africa sometime during 2023.


TelkomONE video streamer goes offline, says 'service announcement' will be made.


by Thinus Ferreira

Telkom's video streaming service TelkomONE abruptly went offline on Wednesday without any prior warning, saying it will make "an exciting service announcement" with TelkomONE being taken over by the SABC to be relaunched and rebranded as SABC+.

An on-screen message on the TelkomONE website only reads: "Your TelkomONe entertainment service will be temporarily unavailable from midnight on 15 November to Thursday 17 November 2022. We apologise for the service interruption".

The website says TelkomONE will be making an "exciting service announcement".

It's unclear what happens to TelkomONE subscribers who have already paid for the weekly and monthly packages and how they'll be refunded for the service unavailability.

The TelkomONE service downtime comes almost two years after Telkom launched its video streaming service in November 2020, offering both a free and subscription service, with linear TV channels being streamed including global TV news channels, as well as a catalogue of on-demand content from the SABC as well as international content providers.

TelkomONE competes in a constantly getting more crowded over-the-top (OTT) space with the South African public broadcaster soon to launch its own video streaming service, possibly called SABC+, likely before the end of this year.

Besides TelkomONE South African consumers already have access to streaming services including Netflix SA, MultiChoice's Showmax, eMedia's eVOD, Amazon Prime Video, Disney+, Apple TV+, BritBox SA, Acorn TV, VIU, TruthTV, WOW Presents Plus and MarqueeTV. 

NBCUniversal's Peacock isn't available yet, and Warner Bros. Discovery is still to announce a new name for its combined HBO Max and discovery+ streamer and when it will launch in South Africa. Paramount will likely launch its Paramount+ in South Africa sometime during 2023.


Friday, March 4, 2022

The SABC plans to launch its video streamer as well as new TV channels from September, promises 'compelling new content' as it shakes up its content acquisition process.


by Thinus Ferreira
 
The South African public broadcaster has had to delay the launch of its own video streaming service but now plans to do so from September and during the third quarter of this year – with the SABC that will also launch new TV channels and promising "compelling new content" while it's drastically shaking up the way that it's acquiring content for its existing and planned TV channels.
 
The SABC also admitted publicly for the first time that the government's drastic province-by-province switch-off of analogue transmitters in the country’s long-delayed digital migation process to digital terrestrial television (DTT) is damaging and adding to the SABC's TV audience losses as viewers who haven’t yet switched over are disappearing from the existing TAMS ratings system when they can no longer access TV signals and watch public television.
 
eMedia last year warned that the government’s drastic shutdown of transmitters will negatively impact ratings and in turn the advertising revenue of broadcasters like e.tv and the SABC.
 
The SABC - late to launch its own over-the-top (OTT) video streaming service in South Africa - previously said that it would be launching its own streamer before the end of this financial year, ending 31 March 2022.
 
This has now been pushed to the third quarter of 2022 into the broadcaster’s next financial year. The SABC says that with the launch of its streamer it will also debut new SABC TV channels which will be carried on its streaming services, together with existing ones.
 
Yolande van Biljon, SABC CFO, told parliament’s standing committee on public accounts (SCOPA) that the SABC’s revenue decline is driven by the migration of audiences from linear television to digital platforms.
 
“In our new financial year, our focus shifts to putting measures in place to ensure we generate revenue from the digital platforms. There are of course our partnerships with Telkom and eMedia and the likes which also provides us access to their platforms that are additional platforms where we are able to generate revenue from."
 
Ian Plaatjes, SABC COO, said "the decline in audience has a direct impact on the decline in advertising revenue".
 
"The decline in audience is multi-causational – the global trend that there is. There’s not much we can do about that. There is an impact on the analogue switch-off but we are managing that with the department of communications and digital technologies."
 
 
SABC moving into the digital space
Ian Plaatjes said that the SABC now plans to launch the public broadcaster's own video streaming service, similar to the BBC's iPlayer, by the third quarter of this year and that a big driver of audience loss for the SABC is audience migration to digital.
 
"Right now we do not have our own digital platform. We have gone to market and are in the final stages of testing the responses of that and we will have our own over-the-top (OTT) platform in the market by the third quarter of the next financial year."
 
"What that means is we're going to be launching additional channels within the new financial year but we are also changing the process of acquiring content for our channels – we are optimising that. It's a big game-changer. You will see a lot more compelling content coming through on our existing platforms but also on the new channels that we are going to be launching that will also be available on our OTT platform."
 
"We will be aggressively playing in the digital space," Ian Plaatjes said.
 
He said that the SABC started testing the software on Tuesday this week that would allow the broadcaster to commercialise its own streamer's platform as well as the third-party platforms it is using.
 
"We will be using it as a pilot phase for this month and will go live from next month. So for the first time, we will start off a financial year where we have the ability to monetise our digital platforms as well."


Wednesday, March 2, 2022

BREAKING. The Russia Today TV channel abruptly disappears on Wednesday evening from MultiChoice's DStv, and TelkomONE in South Africa.


by Thinus Ferreira

Russia's propaganda TV channel Russia Today (DStv 407) known as RT, late on Wednesday abruptly disappeared from the channel line-up of MultiChoice's DStv as well as Telkom's TelkomONE video streaming service.

DStv subscribers on Wednesday evening got a black screen on DStv channel 407 with the on-screen notification "This channel is closed".

On Wednesday night it wasn't immediately clear whether MultiChoice and Telkom decided to remove RT, similar to how pay-TV operators and streaming services in multiple other countries from America to Australia decided to do since this past weekend, or whether Russia Today decided to remove its signal, or whether other technical problems interrupted the RT channel feed.

MultiChoice and Telkom were asked for comment on Wednesday evening.

On Wednesday night MultiChoice said that "As of today, 2 March 2021, Russia Today (Channel 407) shall not be carried on the DStv platform until further notice. Sanctions imposed on Russia have led to the global distributor of the channel ceasing to provide the broadcast feed to all suppliers, including MultiChoice."

On Monday, MultiChoice in response to media queries said that "We have no editorial control over third-party channels". 


SA’s broadcasting regulator demands answers
South Africa's broadcasting regulator, the Independent Communications Authority of South Africa (ICASA) in a statement to TVwithThinus on Wednesday night, said that "ICASA wants to put it on record that the broadcast of RT on the DStv platform is and continues to be a commercial agreement between the subscription TV broadcaster, MultiChoice and RT".

"The authority's role in the broadcasting of RT has been solely limited to channel authorisation as submitted by the licensee  – in this case, MultiChoice – and approved by ICASA prior to the channel being introduced."

ICASA said that this is a regulatory requirement fulfilled by the licensee before introducing any new channel for consumption by the South African public.

"Our licensing and compliance division has not received any notification by MultiChoice confirming the discontinuation of the channel on its DStv platform,” ICASA chairperson Dr Keabetswe Modimoeng said.

According to Dr Keabetswe Modimoeng "it is in the public interest to know the reasons for this discontinuation since the authorisation was approved by the authority".

"Given the underlying principle of the South African broadcasting system for promoting plurality of views, it is only prudent for ICASA to enquire with DStv on the rationale for the discontinuation of the RT channel."

Dr Keabetswe Modimoeng said that ICASA continues to monitor the developments regarding this matter.


Petition against and global RT offboarding
The Kremlin-backed TV channel came under fire globally especially since last week, following Russia's invasion and unprovoked war with Ukraine.

In South Africa, the country's Broadcasting Complaints Commission of South Africa (BCCSA) confirmed that it has been receiving complaints from DStv subscribers asking why MultiChoice has not removed RT.

A DStv subscriber Jared Myroff also started an online petition on change.org, directed to MultiChoice CEO Calvo Mawela and the pay-TV operator's chairperson Imtiaz Patel, imploring MultiChoice to remove RT from DStv.

The petition says that RT "is a tool of the greater Russia propaganda machine" and that is "currently using its air time to spread misinformation on the invasion that Russia has undertaken on Ukraine".

"As a DStv customer, part of your fees goes towards DStv to paying for this channel to have air time in our country and poison the minds of our citizens."

"Essentially our MultiChoice subscriptions help fund Russia and Putin's propaganda machine. The goal of this petition is to gain the attention of the top management of MultiChoice and to remove the Russia Today "news" channel from our screens," the petition states.  

Australia's biggest pay-TV operator Foxtel also removed RT on Sunday as a linear TV channel and from its streaming service. 

"In view of concern about the situation in Ukraine, the Russia Today channel is currently unavailable on Foxtel and Flash," Foxtel said in a statement.

Canada's two biggest pay-TV services, Rogers Communications and Bell Canada both announced on Monday that they're dropping RT completely.

America's DirectTV on Monday announced that it's removing RT "and will no longer offer their programming effective immediately".

The 1+1 Media Group, a Ukrainian media conglomerate, on Monday said they wrote to media companies worldwide, asking them to stop transmitting Russia's propaganda-filled TV channels like RT.

"More than 20 local providers from Poland, Australia, Slovakia, the Czech Republic, Canada, Estonia, Lithuania, Latvia, Bulgaria, Germany, as well as representatives of international corporations have already responded to the request," 1+1 Media Group said in a press release on Monday.
"As of 26 February they have started the turning off of the propagandistic TV channels on their satellites, cable networks and across other platforms and sources."

YouTube also blocked RT from generating any advertising revenue from any of its content placed on Google’s video streaming service.

"In light of extraordinary circumstances in Ukraine, we're taking a number of actions,” Michael Aciman, global communications and public affairs manager at Google, said in a statement. 

"We're pausing a number of channels' ability to monetize on YouTube, including several Russian channels affiliated with recent sanctions. We will be significantly limiting recommendations to these channels. And in response to a government request, we've restricted access to RT and a number of other channels in Ukraine."

In the United Kingdom where RT still remains on the air, that country's broadcasting regulator, Ofcom, on Monday announced in a statement that it had " opened 15 new investigations into the due impartiality of news programs on the RT news channel."

"We have observed a significant increase in the number of programs on the RT service that warrant investigation under our Broadcasting Code," Ofcom said.

On Wednesday Ofcom announced that it has added another 12 investigations into RT, bringing the total number to 27.

"We are very concerned by the volume of programmes on RT that are raising potential issues under the Broadcasting Code, and as we progress our investigations we are considering whether RT should retain a U.K. license," Ofcom said in a statement late on Wednesday. 


Wednesday, October 6, 2021

South Africa's government now ready to leave millions of poor analogue TV households behind in long-delayed digital migration switch that that gets yet another revised deadline of March 2022 for completion.


by Thinus Ferreira

The South African government is now ready to leave millions of analogue TV viewers behind in its switch to digital terrestrial television (DTT) with poor TV households who literally won't be able to watch television further as transmitters are switched off nationwide while they haven't changed to digital set-top boxes.

Meanwhile the country's department of communications once again amended and pushed out its deadline for provinces to fully switch from analogue to DTT that it agreed on and published in March, just 6 months ago.

It is estimated that there are close to 4 million South African TV households who are still on the analogue television platform. 

At the start of South Africa's long-delayed digital migration process, the South African government promised that analogue TV signals in the country won't be switched off before all viewers have not switched to DTT and have successfully migrated.

That is no longer the case, with the government that is now switching off analogue transmitters whether all analogue TV households in a specific provincial area have switched or not. 

The department of communications and digital technologies is still helping poor TV households with an oncome of less than R3500 per month to get a free DTT set-top box (STB) but will no longer wait for them to first have the box before switching off analogue transmission towers in provinces.

On Tuesday, Khumbudzo Ntshavheni, the country's latest minister of communications and digital technologies, in a government briefing said that Tebogo Leshope, Sentech chief operating officer (COO) has now been appointed as South Africa's broadcasting digital migration project manager.

Multiple such DTT managers have come and gone over the past decade as South Africa missed the international deadlines for DTT completion, as well as the government and the department's own national deadlines with constantly moving goalposts.

Khumbudzo Ntshavheni on Tuesday revealed that the department had once again shifted out the deadlines for DTT completion and analogue switch-off in various provinces it announced in March this year.

Khumbudzo Ntshavheni said that analogue transmitters in the Free State will be completely switched off by the end of October or by the first week of November by the latest, followed by complete switch-off of the 11 remaining analogue sites in the Northern Cape province by mid- or late-November.

The remaining 15 analogue sites in the North-West province will be switched off by mid- or late-November as well, while all the remaining analogue sites in the Mpumalanga and Limpopo provinces will be switched off in the last week of December 2021 or the first week of January 2022 according to the latest adjusted list.

All remaining analogue sites in the Eastern Cape,Western Cape, Gauteng and KwaZulu-Natal provinces will be switched off by the end of January 2022.

Khumbudzo Ntshavheni, in the latest DTT completion promise, said that South Africa's digital TV migration process will be completed by the end of March 2022.

Poor TV households getting their television from analogue TV signals have until the end of October to still register at the struggling South African Post Office to receive a free STB. Households who register from November will only be getting a decoder between 3 to 6 months after the analogue switch-off date.

Only 1.18 million of the qualifying 3.75 million poor TV households in South Africa have registered for a STB. Out of this 1.18 million, the South African government only managed to "migrate" 556 954 to a set-top box. 

Meanwhile households who have received DTT decoders have complained that theirs have broken, no longer work, or that badly manufactured boxes are faulty or never worked properly. Meanwhile 840 000 STB are laying in Post Office warehouses collecting dust, still to be handed out and installed.

On Tuesday Khumbudzo Ntshavheni said that 10.5 million TV households in South Africa have "self-migrated" from analogue to digital terrestrial television through private and commercial satellite pay-TV and free-to-air satellite TV.

Of this, 7.8 million TV households have been through MultiChoice's DStv, 2.3 million through eMedia Holdings' Openview, and 450 000 through China's StarTimes operating as StarSat in South Africa.

Sentech has already switched off 84 analogue sites across various provinces in South Africa. MultiChoice has switched off all of its analogue transmitters. The South African public broadcaster has switched off 105 of its 288 transmitters. Of the 95 analogue sites used by e.tv, only 4 have been switched off so far.

Not a single South African province has yet switched off all of its analogue signal transmitters.

Once again the department of communications trying to create a Digital Migration Call Centre that it should have done long ago and promised many times. 

On Tuesday Khumbudzo Ntshavheni promised yet again that a Digital Migration Call Centre has been created and that the details of it will be made available later in October 2021.

 Khumbudzo Ntshavheni said that an app is being created so that poor people can register for a free set-top box and that it is under development. 

Since Khumbudzo Ntshavheni said that poor TV households only have until the end of October to register, and with the app still in development, it's unclear how households are supposed to use an app that doesn't exist in October to register before the end of October for a decoder.

Khumbudzo Ntshavheni said the department now wants to go to cabinet with a policy proposal for codes and standards for digital TV sets as have been done in other countries to prevent the possible dumping of imported analogue TV sets in South Africa. It's unclear why the South African government and the department haven't done this years ago.


Friday, July 23, 2021

Telkom CEO Sipho Maseko leaving after 9 years at end of June 2022.


by Thinus Ferreira

Telkom CEO Sipho Maseko is leaving after 9 years and will exit the telecom on 30 June 2022, Telkom announced on Friday morning that is looking for a replacement.

"I feel now is the right time for me to step aside and make way for a new leader who will take Telkom to even greater heights," Sipho Maseko said in a quote provided to TVwithThinus.

"I will stay on until June 2022 to ensure a smooth transition for my successor. I am most thankful to my colleagues across our country, for trusting me to lead Telkom, and for supporting me throughout this journey of transition."

Telkom in a statement said that "The process to appoint a successor is well under way and a group CEO-designate will be announced in the not-too-distant future."

"Sipho would, for the remainder of his tenure, ensure the incoming group CEO-designate’s orderly transition into the role."

Sipho Maseko joined the troubled parastatal on 1 April 2013.

Telkom has since then gone through dramatic restructuring, resized through the retrenchment of thousands of workers and has started to pivot to offering internet-era services like its TelkomONE video streaming service, a Telkom Music app and an expanding Telkom Mobile offering as Telkom is experiencing a dramatic decline in fixed-landline copper line customers and a move towards offering fibre-connected services.  

"During his tenure, Sipho Maseko turned the business around and evolved it from a traditional fixed business to a portfolio of businesses, which comprises the mobile, IT and wholesale infrastructure businesses, and the masts and towers portfolio," says Telkom in its statement.

"Under his leadership, the group has had many remarkable strategic achievements in its execution of its broadband-led strategy, which are reflected in the group's current healthy position."

"The mobile business grew to become the third-largest mobile business in South Africa with more than 15 million customers and generating R20 billion in revenue. The fibre footprint was expanded and the fixed customer base was migrated to new technologies (fibre and LTE). The number of homes connected with fibre now exceeds the number of homes connected with copper."

Here is Sipho Maseko's exit letter to staffers:

Dear colleagues

Today, 8 years, 3 months and 23 days ago, I entered my office on the 24th floor in Telkom Towers North in Pretoria for the first time. I remember it like it was yesterday. I remember the anxiety and the unfamiliarity that comes from being the new kid on the block. Mostly, though, I remember feeling excited and determined; determined to do the job and do it right, and determined to build a new, better Telkom. This has always been of utmost importance to me: always leave a place better than you found it.

My moment of leaving is now taking shape. I have informed the Board that I will be stepping down as Group CEO of Telkom Group on 31 March 2022. My final day of service will be 30 June 2022, in other words after the annual results, and on completion of my notice period.

The right time to leave

As my Telkom journey enters the home straight, the foremost question on my mind is this: is Telkom a better place?

Eight years ago, the mission was very clear: we must save the company, get it to be sustainable and able to hold its own in the future relative to its peers. I’m broadly satisfied that this mandate has been fulfilled. Today, Telkom is a stable company. We have de-risked our business, we have a very clear strategy for each of the business units. We are on a clear and definite path to unlock value for our shareholders, indeed all our stakeholders. It wasn’t an easy ride, but our perseverance has paid off. I remain very optimistic and confident about our strategy and the future of the company.

So, this is the right time for me to step aside and make way for a new leader able to take Telkom to even greater heights. The Board will soon make a separate announcement in this regard.

We built Telkom together

Telkom is by far the most exciting, complex, challenging and fascinating “project” I’ve ever been part of. In fact, I quickly fell in love with the firm. Its history, role in South Africa, achievements, challenges and possibilities made me decide to spend the better part of my adult career here.

I am so proud and so very thankful for many things. I can’t begin to list them all in this communiqué. But let me say this: I am most thankful to you, my colleagues across our country, for trusting me to lead Telkom, and for supporting me throughout this journey; a journey that often took us to unexplored places.

Not only does Telkom have talented people, the company is blessed with people who are willing to make sacrifices. And over the years, people have sacrificed. For this, past and present employees have my thanks and utmost respect. I know this attitude will continue to serve the firm well as the future unfolds. Long may Telkom’s prosperity last!

Looking ahead

For the next eight months until our financial year-end, I will give my all to ensure we meet, or even exceed, our financial and non-financial objectives – one last push to ensure Telkom continues to evolve into a better place.

We will hopefully be able to engage and meet up over the next eight months to reflect on where we came from, and where Telkom is heading.

I thank every one of you.

Sipho

Thursday, July 15, 2021

Telkom has closed all South African stores indefinitely after after violence and looting in KwaZulu-Natal and Gauteng.


by Thinus Ferreira

Telkom has decided to shutter all of its South African stores indefinitely following the violence and looting by criminals in parts of KwaZulu-Natal and Gauteng.

Telkom joined telecoms Vodacom and MTN that also closed all of their walk-in shops in KwaZulu-Natal.

"Please note that from 13 July all Telkom stores across the country will be closed until the situation can be assessed fully and it can be established that it is completely safe to resume business activities," Telkom said in a statement.

"Telkom understands that customers will be relying on their connectivity during this time more than ever and we have therefore put a range of plans in place to ensure network availability and stability. The company remains steadfast in ensuring that its connectivity services remain up throughout and as such all essential and necessary services will be running, managed and improved as needed."


Friday, November 13, 2020

Where’s SABC3? Why no SABC News? Why R7 a day? Where did the name come from? TelkomONE answers what you’re wondering about the new video streaming service.


by Thinus Ferreira

Where's SABC3? Why no SABC News? How did the name of Telkom's new TelkomONE video streaming service come about? Why R7 per day? I went looking for answers.

Telkom this week launched its new subscription video-on-demand (SVOD) service that costs R7 per day or R49 per month, offering a collection of streamed linear TV channels from SABC1 to TRT World, and a library catalogue of shows from Generations to MTV Africa's Lasizwe: Fake it Till You Make it.

While Telkom addressed and issued most information about TelkomONE, some questions remain and TVwithThinus went looking for answers.

For instance, although several SABC channels are included in the 5-year deal, and although TV news channels like Al Jazeera and TRT World are available as linear TV channels, the SABC's own TV news channel SABC News is conspicuously absent. But why?

"SABC News is currently under an exclusive agreement," says Wanda Mkhize, Telkom's executive for smart home and content. 

It means that SABC News, although it's the South African public broadcaster's public TV news channel, can only be streamed through the SABC's own SABC News app, and is of course carried on MultiChoice's DStv satellite pay-TV platform.

How did Telkom arrive at the R7 per day price point, and what factored into the decision to arrive at the subscription price of R7 per day and R49 per week? 

Wanda explains that a number of factors were taken into consideration: input costs - both content and data, the current offering in the market and their price points, as well as who the targeted customer segment - the youth market - is.

Another channel that is missing is SABC3. Does TelkomONE have plans to add this TV channel? Wanda says yes. "Yes it will be shortly included once certain property rights have been cleared," she says.

While the majority of the emphasis has been placed on the deal that Telkom has signed with the SABC specifically, the streaming service has more than just SABC content. But what are these?

Wanda Mkhize says that "Telkom has aggregated content from a variety of local and international content providers such as ViacomCBS, Fremantle, Discovery Inc., and a host of local independent producers who meet our focus area of music, comedy, lifestyle, and series".

How did the brand name of TelkomONE come about and what were other shortlisted contenders? While Wanda doesn't want to say what names made second and third place - and there definitely were, she says that Telkom "worked with our agencies in the development of the brand name".

When Cell C launched Cell C black and MultiChoice launched Showmax they did so with a big catalogue of content that they then gradually started to scale back when they saw that it was too much - or in other words, that a lot of people all watch only a smaller chunk of content. 

How did Telkom make the decision of "how big" the launch catalogue content offer would or should be so as to not "over-offer" but to still have a big enough variety?

"The TelkomOne platform offers a variety of content mix, live TV and catch up, as well as a specially curated library of video-on demand assets," says Wanda. "However, our approach to VOD content on the service has been to not try and be everything to everyone but to rather focus on the youth market."

"This has allowed us to focus less on quantity but more on quality content specifically tailored to this market," she says. "We're committed to adding in new content on a very regular basis inline with the learnt customer likes and preferences".

And as Cell C, Showmax and others have said where they want to be after a year, what subscriber number target does TelkomONE have for its 1-year anniversary or by 5 years? What would mean success?

"The launch of TelkomONE free and the TelkomONE AMP propositions are just the start," she says but doesn't want to mention any numbers for now. "We are within the upcoming year looking at expanding our value proposition to cater for a varied customer base. Whilst we have set aside certain targets for each of these, we are not at liberty to disclose these."


Monday, November 9, 2020

Telkom launches its TelkomONE video streaming service including linear TV channels with free package and R7 per day subscription; plans more bouquets and says 'we're here for the long run'.


by Thinus Ferreira

Telkom that initially promised to do so on Thursday last week, on Monday launched its new TelkomONE streaming service, offering some linear TV channels in its offering, with a free version as well as a TelkomONE Amp subscription package that will cost R7 per day or R49 per month.

While currently only offering the free package that will carry advertising and one AMP subscription package, Telkom says it will expand over time to offer various different subscription fee packages.

The TelkomONE video-on-demand (VOD) service was built by Discover Digital and Telkom signed a 5-year contract with the SABC to carry SABC1 and SABC2 as linear TV channels, as well as a package of library content from the SABC archives for its video-on-demand service. 

TelkomONE however carries more than just SABC content. The heavy local catalogue curated along the genres of lifestyle, comedy, music and reality TV content is flavoured with some international shows from Hollywood and independent overseas studios, and well as from South Africa locally.

TelkomONE is available through downloading it as a mobile app, internet browsers at telkomone.tv on personal computers, Android TV and Telkom's own Telkom LIT set-top box. Payment for TelkomONE can be done with Telkom airtime, adding it postpaid to fixed and mobile Telkom contracts, credit and debit cards, vouchers or cash.

Telkom declined to answer when TVwithThinus on Monday asked what the financial investment in rand has been so far in establishing TelkomONE as its video-on-demand service and for what period it will definitely be running it before evaluating its prospects and return on the investment to the telecom's bottom line.

Linear TV channels that will be streaming on TelkomONE include SABC1, SABC2, Kaya TV, SABC Sport, SABC Education, Mindset, Al Jazeera, africanews, Deutsche Welle, euronews, France24, RT, GOD TV, Hope Channel, Inspiration TV and SonLifeBroadcasting Network (SBN).

The SABC's 19 radio stations will also be streaming on TelkomONE including MetroFM, RSG, Umhlobo Wenene, 5FM, Thobela FM and Ukhozi FM. 

Included in the TelkomONE AMP package users get an additional 30 curated audio playlists that is done by a Canadian service provider packaging and distributing African content.

Notably absent from TelkomONE is SABC3 because the streaming licensing rights for international content on the channel couldn't be cleared, as well as the SABC's own TV news channel SABC News. 

Neither Telkom nor the SABC explained why SABC News isn't available although it's likely that although it is a public broadcaster channel, it was commissioned and is being paid for by MultiChoice for its DStv service.

The SABC will receive an annual channels carriage licensing fee for its linear TV and radio channels, as well as for the on-demand archive content, 10% of which the SABC will cycle and change monthly to keep it fresh. This deal includes 1000 of hours of VOD content. 

The SABC will also share in the TelkomONE advertising revenue.

The SABC placing its content on TelkomONE is separate from the SABC's plan to launch its own SABC iPlayer video streaming service in 2021.

Sipho Maseko, Telkom CEO, says "TelkomONE will make it possible for subscribers to pause, go back into the electronic programming guide and time-shift, and instantly watch a scheduled TV show they may have missed. Telkom is making digital TV functionality available to all".

Madoda Mxakwe, SABC CEO, says "We believe that the transition to digital broadcasting and over-the-top (OTT) is a key strategy for the survival and relevance of the South African public broadcaster".

Stephen Watson, founding managing director of Discover Digital that built TelkomONE, says it contains technologies and functions that are first in the African market.

On the AMP package a subscriber can download 5 titles and a user have 48 hours to start watching. 

Users can record content and shows from the live linear TV channels which will be recorded in the could and then appear in the account section under "my recordings".

Interestingly, if you've missed a show, users can now go back into the past with the free package on the EPG for 24 hours and select a show that was already broadcast, and it will play immediately. On the AMP package a TelkomONE viewer can scroll back on a specific linear TV channel as far as 3 days and still watch a specific show.

With TelkomONE the time-shifted PVR function is therefore no longer limited to consumers who can afford a set-top box with a hard drive.

TelkomONE will also offer a 4K channel broadcasting music festivals and says it will build out its 4K content offering over time. Within the free package TelkomONE will offer talk shows and music artists performing live, streamed in 4K resolution, which will be available to Telkom LIT box users.

After Telkom last week said "we're ready" and will launch on 5 November, Wanda Mkhize, Telkom's executive for smart home and content, told TVwithThinus about the postponement that "with us delaying the launch and actually launching today we had some technical and connection challenges on Thursday and unfortunately couldn't launch the platform and as such we made sure that we could at least deliver as soon as possible and that's why TelkomONE is launching today".

TVwithThinus also asked whether the TelkomONE app will also be added to MultiChoice's latest DStv Explora that will carry and offer a carousel of different VOD streaming services like Netflix, Showmax and Amazon Prime Video, or in terms of set-top boxes it will be limited to Telkom LIT.

Wanda Mkhize said that "Telkom and MultiChoice have had a longstanding relationship, we currently carry the DStv application on our Telkom LIT box, and relationships with regards to services and what we produce we would definitely continue having those conversations".

With the South African VOD landscape already littered with failures like VIDI, Altech Node, PCCW's OnTapTV, Kwesé Play and Kwesé TV and most recently Cell C black that sucked up hundreds of millions of rands without a return on investment, Wanda Mkhize, when TVwithThinus asked for how long TelkomONE will definitely be running, said "we're here for the long run".

"We've looked at the strategy, we've framed it in regards to introducing two bouquets right now. We have a future-view of introducing more bouquets, opening up and create greater access specifically to our fixed-line customers."

"We also believe and are following the strategy of being a super-aggregator which means that we believe that our customers need to have choice in regards to the services that they like to take up. Therefore we will be introducing more services onto the platform and giving our consumers- both mobile and fixed - more access."


Monday, November 2, 2020

Youth-focused, mobile-focused video streaming service TelkomONE with linear TV channels set for launch on 5 November 2020; Telkom says it won't be competing with Netflix and Showmax.


by Thinus Ferreira

Telkom will launch its new TelkomONE video streaming service on Thursday 5 November as a mobile-first, youth-focused streamer, offering a range of on-demand content but no movies, a collection of linear TV channels and with differently-tiered subscription levels but says that it doesn't plan to be competition for Netflix or Showmax - at least not initially.

Telkom is also hinting that it will make some form of new mobile data component or "tie-in" package available to Telkom customers to make it possible for people to watch TelkomONE for cheaper if they stay within the telecom's own ecosystem, although subscribers on other networks will also be able to access TelkomONE.

Although Telkom says that TelkomONE won't be competing with the likes of Showmax and Netflix, it is jumping into the exact same video streamer pool available in South Africa that is quickly filling up with rivals ranging from Vodacom Video Play and VIU to Apple TV+, Amazon Prime Video and some others.

While more international streamers like WarnerMedia's HBO Max, Walt Disney Company's Disney+ , Discovery Inc.'s discovery+ and Paramount+ from ViacomCBS might reach South African shores in 2021, Telkom is launching TelkomONE despite Covid-19 and a worsening economic outlook that will see consumers think even more carefully about their dwindling discretionary spending. 


Different tiers
"With the market that we're looking to target, you need to have different tiers of subscriptions. So we're definitely looking at monthly, weekly, weekend, daily pricing propositions, making it easier for the consumer using TelkomONE to spend in relation to their wallet and in relation to how they want to consume content," Wanda Mkhize, Telkom's executive for smart home and content, tells TVwithThinus.

A big issue and barrier to entry with video-on-demand services, especially in Africa, is the hurdle of not just having to pay a subscription fee to access a streamer but also for expensive internet, with broadband penetration, speed and data costs that remain problematic.

Telkom says it is mindful to try and sidestep the failures of previous video-on-demand (VOD) offerings in South Africa like VIDI and recently Cell C black that had to close down, as well as the billion-dollar short form content streamer Quibi in the United States that abruptly announced last week that it is shutting down.

"We made sure that we understood what's been happening in the market - some of the failures - Cell C black, Quibi, and I think some other services that have had challenges. It's about understanding the localised market, and understanding the hard-hitting point that data is very much a key barrier in a lot of communities," says Wanda Mkhize.

"For us, the TelkomONE proposition that we will be bringing, is from the understanding that it is something that is looking at content, as well as a data component - not just the cost of data but how do we ensure efficiencies in the usage of the data that is allocated through to the customer."

"How do we ensure that we give our consumer using TelkomONE the maximum quantity out of the data that they have, and also ensuring that the content proposition resonates and speak to them in whatever it is that they are looking for to see." 



Diverse content bakery
About the types of content that TelkomONE will be offering, Wanda Mkhize says "our bakery has a variety of cakes and desserts on option. Aligned with the consumer segments that we are targeting and as we broaden the proposition we will have a variety of content opportunities."

"Definitely there will be some shorts. There will be some series. At launch, TelkomONE will not be having any movies. As a mobile-first proposition, we have identified it as not necessarily the best consumption mechanism but in future, as we expand the proposition we will definitely be introducing more." 

"We will have content in different languages," she says. 

TelkomONE will be accessible through Android, iOS, as well as on Telkom's own Telkom LIT set-top-box. "We will also be making available a SmartTV app, so if consumers have an application it will be made available."

"We are also not a locked-network service. As much as we would have preferential data offerings for our Telkom subscribers the service will be open to everyone, even those not on the Telkom network - so even if you're not on the network, both fixed and mobile, you can still get access to TelkomONE."

"This is really an opportunity that we've seen for us to expand this aggregation relationship or strategy that we've started because this is just the start."

"We will be adding on new partners, as well as new services that are new to South Africa as well just to further broaden the appeal and to broaden the offering that is available to South Africans in the content space," says Wanda Mkhize.


Not competing with Netflix or Showmax
TelkomONE, similar to what Cell C black did, will stream a collection of linear TV channels, enabling people to watch TV channels as they would on their TV set but through the internet using a mobile device.

"The type of market that we are targeting is not necessarily a youth segment who's been on digital platforms only. We don't see ourselves as competing against Netflix or MultiChoice's Showmax. We're looking at a different consumer set, and understanding that a lot of the customers that we are targeting, there's still a need for linear television."

"Linear TV is never going to die," says Wanda Mkhize. "I've been in the over-the-top (OTT) and VOD space and as much as I sit down and I love the opportunity to find a programme that I want, I can sit for a good half an hour trying to find something and end up back at linear television."

"We want to give our consumers that opportunity and that choice to be able to - if there's something news or current affairs related, and they want to engage with that, as well as some other linear TV content that may be of interest, to actually be able to access that content."

"We want them to also eat and catch-up as much as they want, from what they want, from the VOD section."

Speaking about the number of linear TV channels that she doesn't want to reveal yet, Wanda Mkhize says "we've been working with a number of suppliers. We are finalising everything."


Young and mobile
"From early-2015 and eventually the launch of our Telkom LIT propositions we've been working as a super-aggregator, looking and working with other content and content platforms and OTT providers to enable our subscribers to better access these rich video platforms and to get the entertainment and services that they want," says Wanda Mkhize.

"Having worked with a lot of these content providers, we identified that there was definitely a gap in the market. There are very propositions focused on your higher-end customers; a lot more international-content focused, and much more of a lean-back, fixed-broadband type of propositions."

"We identified that there is definitely a need for a mobile-first platform that really services the customers where we've really seen the biggest growth in South Africa and Africa as a whole which is the mobile consumer, and the mobile consumer using data within that space, and also youth-focused."

"We see mobile and the youth, and a content proposition put together to service this market as the TelkomONE focus. It's also about local content, and the question is how do we make sure that we find the right content to deliver to that market that we want to attract? How do we find localised content made for mobile?"

To help in this process, TelkomONE is running a competition until the end of November asking South Africans to send in their ideas and video examples of anything from lifestyle shows to short form telenovelas that it has dubbed "mobivelas".

"Mobisodes and clips are happening within the space of YouTube but not as a service that is looking at creating it from an episodic perspective and focusing on the youth market. So we really want to find that localised content that really is made specifically for TelkomONE as a platform," says Wanda Mkhize.

"The question is also around how do we start to create these new content value-chains? Traditionally our broadcast value-chain and market has been your big-ticket production items like your Muvhango on SABC2, Generations on SABC1, The Queen on Mzansi Magic."

"However, there are a lot of young up and coming creative people who have thought about creating something but haven't necessarily thought that they are 'creatives' and getting into the industry. TelkomONE wants to create opportunities and give them a platform on which they can bring their youth-focused ideas."

About why Telkom is launching TelkomONE now instead of 2021, during a tumultuous year marked by the global Covid-19 pandemic, Wanda Mkhize says "We want to end the year with a bang; we think there are a lot of opportunities. It's been a tough year. Just launching with something new and fresh to close off the year is really an exciting opportunity for us."

Tuesday, October 13, 2020

Telkom wrongly bills customers for Netflix South Africa subscriptions they've never signed up for, telecom says it's trying to fix billing error and will reverse Netflix charges in a month's time.


by Thinus Ferreira

Telkom that wants to launch its own video streaming service TelkomONE in November is struggling to manage an existing partnership streaming agreement with Netflix and has erroneously been billing unwitting Telkom clients who haven't even subscribed to Netflix in South Africa through Telkom.

Multiple Telkom customers have been complaining that Telkom has surreptitiously been adding Netflix South Africa subscription charges as line items to their monthly Telkom invoices - although they have never subscribed to Netflix.

Telkom makes Netflix available to Telkom customers who sign up for it as part of a content streaming partnership it signed in late-2018, similar to what MultiChoice plans to do with its new DStv Explora decoder that it wants to roll out at the end of the year.

To make matters worse is that Telkom's customer care division told its clients that they have to contact Netflix to get rid of the subscription fee charge on their bill although it's something that Telkom wrongly added as a mistake on the telecom operator's billing and operations side.

Telkom is apologising for the wrong Netflix billing and is apparently trying to fix it but doesn't want to divulge why it happened in the first place.

In a statement, Telkom says that it has "identified that several customers have been inaccurately debited with Netflix subscriptions. This error will be corrected automatically on the customers' next statement."

"Telkom apologises for any inconvenience this may have caused."

TelkomONE streamer to launch in November offering local content and TV channels, video streaming service now looking for local content proposals for a 'mobivela', comedy and lifestyle show.

 
by Thinus Ferreira

Telkom is once again trying to start its own video streaming service and plans to launch TelkomONE in November for which it's now looking for Quibi-like local content proposals including lifestyle shows and even a mini-telenovela that it calls a "mobivela".

Following the failure of telecom Cell C's hyped but failed Cell C black subscription video-on-demand (SVOD) service as well as several others before that so far, Telkom is again trying to establish its own streaming service that will include local content as well as a collection of streaming TV channels.

In November TelkomONE will re-enter the very small but fast-growing sector of digital streaming services on offer in South Africa where it will have to compete with the likes of MultiChoice's Showmax, Netflix, Amazon Prime Video, Apple TV+, VIU, Vodacom's Video Play and several smaller services who are battling for consumers' discretionary spending and time.

While Telkom isn't yet saying what the range of content on TelkomONE will be, it is trying to include local content, similar to how MultiChoice is pivoting away from the breadth of international content it used to offer with a bigger focus on local content to try and distinguish it from international streaming services.

TelkomONE will carry "a bouquet" of local content including music, education and series, the telecom says with TelkomONE that will be available to watch through the web, a TelkomONE app and a dedicated streaming box from Telkom.

TelkomONE will launch with daily, weekly and monthly subscription packages and will include a "freemium" model as well with a free promotional section that will be accessible wide range of TV channels.

"TelkomONE is a proudly local and South African service and naturally, we want to host and showcase outstanding content by content producers from our very own shores, including filmmakers, videographers, writers and directors on the platform," says Wanda Mkhize, Telkom executive for its smart home and content division.

TelkomONE now wants content proposals that can be submitted until 30 November 2020 and will award three "prizes" of R100 000 each for the winners to produce those proposals - a mini-telenovela for mobile devices it calls a "mobivela", comedy and lifestyle.

Proposals must be submitted through www.create.telkomone.tv with video clips that must be between 1 and a maximum of 3 short-form clips of between 5 and 10 minutes in duration.