TV with Thinus reported how MultiChoice confused M-Net subscribers who've never had DStv, with an erroneous notification on Monday, telling them that they will lose their pay-TV service at the end of the month.
It confused M-Net subscribers who've never owned a satellite dish, never had any dealings with MultiChoice and DStv, and were told they need to get DStv.
The notification was sent in error and was meant for DStv subscribers who channel their M-Net signal through a separate M-Net analogue decoder - a practice and subscription option which MultiChoice is finally completely terminating at the end of the year.
Existing M-Net analogue subscribers who only receive M-Net as a stand-alone subscription with no satellite pay-TV, don't need to worry and don't need to do anything.
"Please accept our apologies for the email, titled 'Notice of service upgrade' which you received on 22 December," MultiChoice is telling M-Net analogue subscribers a day later in a new email burst to these subscribers.
Many of these M-Net analogue subscribers were already on holiday and in a festive mood when they received the lump of coal - several of them upset, disturbed and confused as to what is going on, and what they have to do.
"This communication was sent to you in error," says MultiChoice is the new email.
"Your service will continue uninterrupted and you don't need to do anything. We thank you for your understanding and wish you and your family a blessed festive season," says MultiChoice.
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