'M-Net does not tolerate racism," says pay-TV broadcaster in the wake of shockingly racist 'White, English' TV exec job listing.

"M-Net does not tolerate racism."

So says the pay-TV broadcaster in the wake of a shockingly racist and "abhorrent advertisement" for a "specifically White, English" commissioning editor that a recruitment agency placed on behalf of M-Net and that saw the contracted out Ambit Recruitment that subcontracted its work to Kandhi Consulting both immediately getting the axe.

M-Net says its still in the dark as to why Kandhi Consulting changed the advert that damaged M-Net's reputation, after a TV executive job listing surfaced that was "specifically looking for a White, English speaking commissioning editor".

M-Net called the racist advertisement that appeared "abhorrent" and moved swiftly to distance itself from the ad's language that it said was done without M-Net approval.

The Randburg pay-TV broadcaster tells TVwithThinus "we don't know why the sub-contracted agency changed the advert. We sent them a legal letter and we are still awaiting their response".

After the racism scandal the fired recruitment agency has taken full responsibility for their part in the shocking mistake.

"They also apologised unreservedly," says M-Net. "We would like to re-iterate that M-Net does not tolerate racism and we take incidents such as these very seriously. We would never be associated with any advertisement which only invites white applicants, as this is contrary to our recruitment policy, our values and the Constitution."

M-Net was asked what the company is doing differently and changing because of the ugly racist job recruitment ad.

"Our talent acquisition team in our human resources function are reviewing and tightening up our engagement process with recruitment agencies to ensure that incidents like this don’t happen again," says M-Net.

"The talent acquisition team is responsible to drive the recruitment process for M-Net and always ensures that the company gets the best talent from all walks of life. They only use external recruitment consultants as a supplementary service, and this process will be tightened further".

M-Net says the racist job advertisement has been removed from all platforms by the relevant suppliers.

MultiChoice steps in, bans walk-in woman at its MultiChoice Customer Centre branch in Goodwood after she calls black staff working there 'monkeys'.

MultiChoice has stepped in and banned a woman from entering any of its DStv branches after she allegedly called DStv customer care personnel "monkeys".

The satellite pay-TV provider told a DStv subscriber that the behaviour of the woman who entered the customer care centre on his behalf is not acceptable and won't be tolerated.

The alleged racist incident happened on Thursday last week after the woman walked into the Cape Town MultiChoice Customer Centre at the N1 City Goodwood in Cape Town and publicly blasted black staff working there as "monkeys" while she was waiting to be served.

Inside the N1 City MultiChoice Customer Centre the older white woman allegedly asked if there is a "white person I can speak to" and then continued her overheard cellphone call in which she used the word "monkeys" numerous times to describe DStv customer care personnel in sentences like "Yes, it's all blacks here. They are all monkeys hanging on a tree".

The woman was not a DStv subscriber but went to the N1 City branch on behalf of a DStv subscriber.

MultiChoice spoke to the DStv subscriber, saying racist behaviour is not accepted and tolerated and he apologised on behalf of the woman. The MultiChoice employee received counseling.

Meanwhile the young DStv customer care representative has now laid a complaint with the South African Human Rights Commission.

"Yes, there was an incident between one of our customer services agents and a customer in our N1 City Walk-in Centre in Goodwood, Cape Town last week Thursday  during which the customer made racist remarks, MultiChoice tells TVwithThinus.

"We strongly condemn any form of racism and take incidents of this nature very seriously".

"Upon being made aware of the incident, senior management immediately stepped in, gave the employee counselling and time off, and immediately initiated an extensive investigation."

"We established that the person who came to the walk-in centre was not the account holder but a representative of the account holder. We communicated the incident to the account holder and expressed our deep concern. He immediately and unreservedly apologised, and assured us that he will address this with the person who represented him. We conveyed his apology to the employee concerned."

"We take our responsibility to create a healthy and safe working environment for our employees very seriously," says MultiChoice.

"We have engaged with our employees and the agencies who represent them to ensure they feel comfortable to work in the branch".