by Thinus Ferreira
MultiChoice Africa has promoted and appointed Lorato Mwape as MultiChoice Botswana managing director to oversee the pay-TV operator's business in that country.
Lorato Mwape has been MultiChoice Botswana's head of customer care and experience since she was appointed in this role at the company in April 2019.
"I am delighted to announce the appointment of Lorato Mwape as Managing Director of MultiChoice Botswana," says Nyiko Shiburi, Southern Africa regional director of MultiChoice in a statement, and who himself is soon taking over as new MultiChoice South Africa CEO.
"During her time with the business, Lorato Mwape has launched a number of innovations geared towards the best interest of the customer, such as a home delivery service, which offered a unique solution to DStv Botswana subscribers during a time of significant need."
Lorato Mwape says "In each and every role I have undertaken in my professional career, my mandate has always been to create solutions to everyday problems that supersede both the internal and external customer’s expectations".
"I’ve learnt that the only way to achieve this is through listening, learning and improving. Through my own work, passion and drive, my hope is to empower those I lead to do the same."
Prior to her joining MultiChoice Botswana, Lorato Mwape has worked in the roles of service quality manager, customer care service & quality manager, retail manager and call centre manager in her over 18 years of experience within the telecommunications space.
Lorato Mwape also holds a Bachelor of Commerce, majoring in marketing management from MANCOSA, an Honours diploma in applied management and business skills from the University of Stellenbosch in South Africa, and a certificate in management.
