Paying customers are furious at MultiChoice over a faulty software update that has left DStv subscribers without a DStv signal.
MultiChoice that isn't willing to say how may DStv subscribers have been affected by the software update fault, says a faulty software update on DStv Explora and HD single view DStv decoders caused the signal loss problem.
"Some customers who live in a complex or village where the DStv signal is distributed from a central point through a single cable, and who have a specific decoder model, the DStv HD 4U decoder, could experience an E48 error on their decoder. This error means the decoder is searching for a signal," says MultiChoice in a statement.
"We're assisting customers on a case-by-case basis to clear this error via our contact centre, our service centres and agencies. We encourage any of our customers who experience this problem, to get in touch with us – either via phone or by going to their nearest DStv service centre or agency," says MultiChoice.
Meanwhile DStv subscribers are furious with MultiChoice over the software update mistake, the long time it takes to get through to the call centre, and threatening to cancel their DStv subscriptions.
