Tuesday, January 12, 2016

MultiChoice's DStv Catch Up service broken (again) with ongoing problems with unavailable content on DStv Catch Up and DStv BoxOffice.

The problems continue with MultiChoice's DStv Catch Up service which is still having problems since it first started in November 2015, with unavailable content on the satellite pay-TV service's DStv Catch Up and DStv BoxOffice services.

It's not clear why there are still problems and whether its the same issues causing the content not being available or new and unrelated problems.

Previously MultiChoice said new software problems are to blame for the frustration DStv subscribers are experiencing not being able to get Catch Up content on their decoders.

After telling subscribers DStv Catch Up is fixed, it definitely wasn't by December 2015. It's not January 2016 - three months later, and still the problems continues.

The other unintended consequence is the loss of trust from DStv subscribers in the DStv Catch Up service. DStv subscribers with access to it won't and don't trust it anymore.

You can't be sure that a programme that you haven't set a recording for, would show up automatically on DStv Catch Up, so subscribers had to resort back to manually recording everything they possibly want to watch since its likely that the episode or episodes of things usually part of Catch Up won't be there.

The communication to DStv subscribers on the issue has been very limited. DStv subscribers still don't know why exactly this happened, why its ongoing and resurfaced, what exactly went wrong and is wrong with DStv Catch Up - and nobody knows when it will be fixed.

MultiChoice keeps telling subscribers its "working to resolve" the issue but there's been nothing beyond that.

Previously there was two video messages to DStv subscribers' decoders to tell them about the problem. It wasn't adequate enough but at least it was there. Then there was a video message to say it was fixed, then again a message saying there's problems.

So far in 2016 there's been nothing about the MultiChoice Catch Up problems with DStv. Ordinary DStv subscribers can only guess what is going on, and that is never a good thing, irrespective of the vendor and irrespective of the product or service being supplied.