Wednesday, December 9, 2015

It's not you, its them. MultiChoice's DStv Catch Up service is definitely still not working, despite a message that it was working again.

It's definitely not you. It's them, so don't feel stressed or anxious as a DStv subscriber with a PVR or a DStv Explora thinking you're the only one.

MultiChoice's DStv Catch Up service which has gone through more than a month now of ongoing problems and not working properly is still not working - despite telling DStv subscribers that it's working again.

It's definitely not fixed and the DStv Catch Up service is still broken. As a DStv subscriber you can't trust that what you think will be pushed to you and what content will be there.

Please take precaution and do manual recordings of what you want to watch. You can't assume that the programming that used to be on your box will be - because a lot of it isn't and won't.

DStv subscribers have not been told exactly what's wrong with DStv Catch Up, only that there's been problems.

MultiChoice said the problems plaguing DStv Catch Up is due to "software deployments" but there's been no specifics as to whose software, why and what exactly regarding this new software deployment is causing the DStv Catch Up service to not work as it should.

MultiChoice said there's been "unforeseen issues" but isn't saying what these unforeseen issues are.

These DStv Catch Up problems have now continued for weeks - in fact for longer than a month, and it's ongoing, despite DStv telling its subscribers a few days ago that it was fixed.

The result is that the trust that DStv subscribers can have in its video-on-demand (VoD) service (and definitely that I have) is now down to zero.

I personally have no expectation or trust that something I expect to be on the DStv Catch Up service would actually be on.

I'm back to (having to) set manual recordings for every single thing I want to watch and previously assumed would be on the DStv Explora.

On Sunday afternoon I left my house for Sunday evening dinner with friends. I just knew I had to manually go and record Carte Blanche on M-Net since I had zero faith that it would show up on the DStv Catch Up service's menu.

Carte Blanche is just one of the titles that used to be on DStv Catch Up but has been missing - along with several others.

While I (luckily recorded) it, by Monday afternoon - exactly as I feared - the latest episode of Carte Blanche wasn't available on MultiChoice's DStv Catch Up service where it should be and I don't have any hope that the episode ever will, exactly as the previous weeks where/when it wasn't.

It's not just M-Net's Carte Blanche. A lot of other shows that's supposed to be on DStv Catch Up, given MultiChoice's assurance to DStv subscribers that DStv Catch Up is working again, simply isn't.

The long and short of it: If you want to watch something that used to be on DStv Catch Up, set a recording for it yourself because DStv Catch Up isn't working properly.