Four days after MultiChoice launched its new DStv BoxOffice, MultiChoice is working ''non-stop'' to address the major contretemps that befell DStv BoxOffice when it launched on Friday and subscribers immediately started to struggle to access and get the new video-on-demand (VOD) service to work properly.
It's Monday and I'm still hearing from irate and disappointed subscribers who want to try DStv BoxOffice but run into technical problems and can't get it to work. On Saturday MultiChoice told angry subscribers who got stuck that they will now get 2 movies for free to make up for the inconvenience upset subscribers are experiencing.
MultiChoice is not willing yet to say what exactly went wrong with the launch of the new service while subscribers are now wondering whether MultiChoice is possibly in breach of section 19 of the new Consumer Protection Act that compels a supplier to ensure delivery at the agreed date and time.
ALSO READ: MultiChoice's DStv BoxOffice suffers technical failure on launch day.
DStv Premium subscribers who are struggling to access the new service and get it to work should call the DStv BoxOffice helpline on 011 289 2244. MultiChoice says subscribers can also contact the pay TV platform on the DStv forum, twitter or facebook.
In a statement MultiChoice says its working ''non-stop'' on resolving the problem. ''Some of our customers experienced problems with the DStv BoxOffice service over the weekend. We appreciate that this has caused frustration and we apologise for any inconvenience caused. Our engineers are working non-stop on resolving the problem. We will provide an update as soon as we are in a position to do so.''
Subscribers, like Odet Hayes who tried DStv BoxOffice, are not happy and made their feelings known. ''If you're going to launch something do it properly and just try charge us for something you could not deliver on! You say there is a backlog, tell the truth. I think more likely its a competent disaster? Certainly not feeling in the frame of mind to continue to support.''
REVIEW: DStv BoxOffice is easy to navigate and understand, quick to access, with a simplistic design.
ALSO READ: MultiChoice launches the new DStv BoxOffice video-on-demand service.
ALSO READ: No ''porn on demand'' on the new DStv BoxOffice.
ALSO READ: The glamorous DStv BoxOffice launch function goes to the movies.
