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MultiChoice that worked through the night on Friday night to resolve issues that led to the technical failure of its new video-on-demand (VOD) service DStv BoxOffice on its launch day yesterday, will now be making 2 movies available for free to appease angry subscribers who wanted to make use of the service yesterday only to found it not to be working.
ALSO READ: DStv BoxOffice suffers technical failure on launch day.
ANALYSIS: MultiChoice's next appointment? A psychohistory expert to predict demand.
MultiChoice that haven't yet explained what exactly happened, and haven't yet responded to media enquiries about what caused the failure on Friday the pay TV operator experienced with the new service and how exactly it was resolved, is now telling subscribers this:
''Thanks for being one of our first BoxOffice users. Your overwhelming interest delayed our system response times, which we've worked through the night to resolve. To show our appreciation for your patience, your NEXT TWO movies are on us! From the DStv BoxOffice Team.''
On Friday on Facebook DStv told angry subscribers that ''Response to BoxOffice has exceeded our expectations and resulted in a system delay. We are working to ensure your rentals will be available as soon as possible'' and that ''our engineers have been hard at work to get the systems back up and to ensure that additional resources are assigned to BoxOffice.''
DStv BoxOffice, by pressing the green button on the DStv remote control, is making a selection of 15 movies available to DStv Premium subscribers at R25 a movie. A rented movie can be watched for a period of 48 hours.
As an incentive for subscribers to try the new DStv BoxOffice, MultiChoice has allowed subscribers to watch any movie of their choice out of the playlist for free. Now it seems subscribers will be getting a second free movie as well.
