Katlego Arnone will oversee MultiChoice Botswana that employs around 80 staffers and comprises a national Botswana footprint of 69 retailers, 90 accredited installers, 6 agents and 24 direct sales force agents.
MultiChoice says Katlego Arnone's new role will "include a sharp focus on customer service and reshaping the business to improve on customer experience, whenever and wherever there is customer engagement".
Katlego Arnone joins MultiChoice Botswana from Liquid Telecom where she was chief commercial officer. She has an MSc in leadership and change management from Leeds Metropolitan University and a B.Com management degree from the University of Botswana.
Katlego Arnone in a statement says "In line with the business purpose of enriching lives, MultiChoice was a natural choice for me".
"It offers a number of platforms to fuse my passion for people and technology into powerful projects to change lives; whether it is the life of the boy in the rural area who has never seen a TV set before, to reaching out to those who we have left behind, to tapping into the creativity and tech savviness of the youth."
"After a rigorous search process, we are delighted to welcome Katlego Arnone to the MultiChoice family," says Nyiko Shiburi, MultiChoice's southern regional director in a statement.
"Katlego has very significant experience in the ICT industry with an emphasis on customer experience. I look forward to working with Katlego to continue the growth of our business in Botswana".
MultiChoice has over 10 000 pay-TV subscribers in Botswana.
The country's telecommunications regulator recently ordered MultiChoice Botswana to first submit applications and notifications of possible subscriber price hikes to the regulator for approval, before DStv and Gotv subscribers' fees are increased - something MultiChoice said it won't and can't do.
