I'm constantly hearing from very upset TopTV subscribers regarding acoount problems but I've been hearing more from them after the South African pay TV service has apparently been doing an (illegal!) double debit order run on their bank accounts ... again.
The double debit order run by On Digital Media's (ODM) accounting and payment department on subscribers' bank accounts comes exactly a year after TopTV's first double debit order run disaster. A year ago TopTV took double the amount of money from 1 500 TopTV subscribers' bank accounts, and in some cases more.
TopTV then apologized profusely and blamed an upgrade of TopTV's accounting system for the double billing. Last year TopTV said the company is ''adamant not to have a recurrence and is better able to handle this." This now seems to not be the case. Earlier this year TopTV's new interim CEO, Eddie Mbalo, promised better customer care and an improvement in customer service levels.
According to angry TopTV subscribers who noticed that TopTV ran a second debit order, TopTV said to them that ''it was a technical problem''. It's not known how many TopTV subscribers have been affected.
I made a media enquiry and asked TopTV about it more than 24 hours ago. I'm awaiting a possible response from TopTV on why a double debit order on some subscribers' bank accounts happened again and what caused it.
