You're reading it here first.
I broke the news first RIGHT HERE yesterday about TopTV's call centre crashing after it got flooded with thousands of calls and now I can exclusively reveal that TopTV has dramatically increased their call centre capacity and customer care response.
I can reveal that TopTV has doubled the number of customer care operators in their call centre from 30 to 60 just today, after the call centre buckled on Saturday and Sunday under the strain of thousands of calls pouring in from interested people, as well as people who have brought TopTV decoders and wanted to get them activated. I can tell you that 13 000 calls were handled by TopTV just yesterday, with many thousands more dropped, while others went to voicemail and other callers simply gave up after they were put on hold for too long.
''We are dealing with a huge amount of traffic,'' Melinda Connor, TopTV spokesperson tells me. ''A big thank you to everyone who decided to support us, but we just need a little bit of patience - we got overwhelmed,'' she says. ''People are so excited - as are we - and were working super fast to help everyone. ''Obviously we've increased our call centre people today. I can tell you that the TopTV customer care line of 08600 86788 is definitely working but if people are battling to get through, I want to ask that they please go through and leave a voicemail message. I promise that someone will get back to them within 72 hours.''
