Tuesday, May 13, 2014

WHAT THE FOX? StarSat technical troubles continue with FOX Crime freezing for a 3rd time and no electronic programme guide on FOX.

Technical problems continue with On Digital Media's (ODM) StarSat, with StarSat subscribers complaining that FOX (StarSat 130) has no electronic programme guide (EPG) and that FOX Crime (StarSat 131) keeps pausing and freezing up.

This is now the third month in a row that StarSat interrupts FOX Crime for StarSat subscribers, having done so due to technical uplinking problems in March which saw FOX Crime go black without warning, and again in April.

Both FOX and FOX Crime are available on MultiChoice's DStv platform and experienced no problems on DStv. The FOX channels are provided to StarSat and DStv by FOX International Channels (FIC).

Since China's StarTimes came onboard as an investor in StarSat, StarSat continues to suffer month-to-month from debilitating broadcast quality problems since December 2013, which include bad video and audio on several channels, and channels disappearing without warning and then being restored.

StarSat subscribers also continue to complain daily about ongoing StarSat decoder reception problems, saying StarSat decoders are not receiving certain channels, that certain TV channels are black.

Last week StarSat suddenly broadcast in German on the Star Movies 1 and Star Movies 2 TV channels for hours, with no English subtitles.