GOtv from MultiChoice Africa, its digital terrestrial pay-TV offering abruptly went dark at the end of January with no explanation about why or what happened, and still no communication or explanation to subscribers to explain what is going on, and what the actual real problem is.
Now MultiChoice is offering US$75 (R815) refunds to GOtv subscribers - not telling them when, or if, their pay-TV service will be restored.
GOtv subscribers - who will become former Gotv subscribers will now get a refund if they return the set-top boxes they had to buy to get the service and which launched exactly a year ago in Zimbabwe.
MultiChoice Africa's DStv service - its satellite direct-to-home (DTH) service is still up and running.
MultiChoice will presumably want Gotv subscribers to exchange their GOtv STBs for DStv, but its unclear whether viewers and consumers will trust the company again anytime soon after being burnt with a discontinued service -and then getting no customer service or real explanation and information as to why it happened.
The company continues to be hammered on its Facebook page (where its also unwilling to communicate properly with GOtv subscribers and customers) as Zimbabweans demand answers, implore the company to speak to them, wondering and asking all sorts of normal questions as to procedures and what they need to do - and getting no answers.