Shocking lack of communication from TopTV and Discovery Networks International CEEMEA after 3 Discovery channels just disappear.

Neither On Digital Media (ODM) and it's TopTV pay-TV service, nor Discovery Networks International for the Central and Eastern Europe, Middle East and Africa (CEEMEA) region is bothering to talk to, or to do any communication to pay-TV subscribers who've suddenly - with no word, warning or advisory -lost the three Discovery channels - Discovery Science, ID: Investigation Discovery and TLC - on TopTV yesterday.

TopTV put up an on-air note on the three channels saying "we apologize for the break in transmission and will be back shortly". That shortly has now long since come and gone. 

Meanwhile TopTV is refusing to explain what is going on, why it happened, what is happening now, or to give TopTV subscribers any reason, explanation, or indication of what is happening right now.

Likewise Discovery Networks International - which also runs TLC, ID: Investigation Discovery on MultiChoice with a set of further Discovery channels - isn't responding after being asked yesterday what is going on. 

Discovery was asked again today what it wants to say to TopTV subscribers and South Africa's TV industry, what is happening with its channels which was pulled and why there is a problem. 

"Discovery Networks will not be commenting on the issue at this stage," says Discovery Networks CEEMEA.

Discovery Networks CEEMEA not addressing the problem is like Turner Broadcasting System (TBS) blatantly showing how little it feels for TopTV subscribers and South African TV viewers by not giving any response at all to their confusion, sadness and shock.

South African viewers and South African pay-TV subscribers deserve better from media monoliths who stubbornly refuse to talk and want to issue press releases when its in their self-serving interest and don't talk and communite when they really need to.

The arrogant silence of TopTV and Discovery Networks CEEMEA to not talk or want to talk and comunicate because it serves them, is indicative of how little they seemingly think of those they provide a service and product to: the ordinary television viewer.

South African pay-TV subscribers pay money for a service and deserve answers when that service is not forthcoming. International content distributors like Discovery Networks CEEMEA who take South African rands and do business here, have an obligation to say what is going on. 

TopTV which take subscription fees has an obligation to talk to customers when it takes money and then stops providing what it promised. 

Both Discovery Networks CEEMEA and TopTV is damaging their brands, reputation, credibility, trust and customer relations by refusing to speak and saying what is going on. Their lack of communication is utterly shameful.