Do MultiChoice Call Centre staffers need sensitivity training? After a mom with a Down syndrome child complains about Tumi Morake's Down syndrome 'joke' on Comedy Central, MultiChoice asks her if she would have reacted the same way if she went to the recording of the show.

MultiChoice Call Centre staffers in Randburg are seriously in need of some urgent sensitivity training after a DStv helpline operator had the audacity to ask a mother with a Down syndrome child who called and complained about Tumi Morake's crass Comedy Central's (DStv 122) Down syndrome joke, if she would have laughed if she went to the recording of the show.

Meanwhile MultiChoice and Comedy Central continues to broadcast the Comedy Central Roast Battle with comedian Tumi Morake's degrading Down syndrome "joke". 

Several complaints have been lodged by parents with Down syndrome children at the Broadcasting Complaints Commission of South Africa (BCCSA) against Viacom International Media Networks Africa's (VIMN Africa) Comedy Central and MultiChoice's DStv.

The BCCSA case will be heard in early 2018.

In Comedy Central's Comedy Central Roast Battle, Tumi Morake filth-slammed comedian Schalk Bezuidenhout, saying "You are two p- klaps away from Down syndrome, bitch".

Tumi Morake has apologised on social media in a Facebook posting, but angry and upset parents who are also DStv subscribers say that's not enough and have also called MultiChoice to complain.

When mother of as 12-year old Down syndrome child, Baatile Mofokeng from Atteridgeville called the MultiChoice Call Centre and complained about the Comedy Central episode, the MultiChoice Call Centre operator apparently asked her if she would have complained and reacted the same way if she went to the actual recording of the show.

Comedian Tumi Morake apologises for her degrading Down syndrome joke on Comedy Central, begs for forgiveness: 'I wasn't thinking'.

Comedian Tumi Morake is apologising for her degrading and insulting "joke" about Down syndrome during an episode of the Comedy Central Roast Battle series on Comedy Central (DStv 122) that has landed her and Viacom International Media Networks Africa in hot water.

Parents of Down syndrome children have laid complaints with the Broadcast Complaints Commission of South Africa (BCCSA) and slammed Tumi Morake after her side-swipe to fellow comedian Schalk Bezuidenhout in a broadcast of Comedy Central Roast Battle on Comedy Central (DStv 122) when she said "You [Bezuidenhout] are two p- klaps away from Down syndrome, bitch".

Tumi Morake has now made a Facebook apology after a mom with a Down syndrome child confronted the comedian on social media and told Tumi on Instagram that she was "very, very disappointed" by the comedian's "hurtful" comments. "As a parent of a child with down syndrome this was hurtful and just unacceptable".

The BCCSA has also received written complaints and will be looking at the case in early 2018.

In her Facebook apology, Tumi Morake begs for forgiveness and says "A while ago we did the Roast Comedy Battle and in the height of insulting each other I used Down syndrome in a punchline".

"I apologise unreservedly for my comments. I do not condone in any way the discrimination against or the ignorance around people with DS."

"My niece also has Down syndrome. It was a comedy environment, I wasn't thinking, we were just going for the punch, I apologise unreservedly. It won't make it right but I hope you hear that I acknowledge the insensitivity of it."

"I hope you can forgive me. I have just watched the clip back and you have every right to be upset. Again, it really was not out to discriminate or hurt."

Tumi Morake said that she wasn't looking to be harmful or hurtful with her comments.

"I do not condone in any way the discrimination against or the ignorance around people with DS. I hope the parents of children with Down syndrome and people living with it find it in their hearts to forgive me."

"I was not out to harm and I own up to how hurtful, thoughtless, harmful and ignorant it was. I will do my best to make it right and it will be as public as the way the offence came".

Earlier in 2017 Phat Joe caused controversy at East Coast Radio when he said on his drive time afternoon show that he was "feeling Down syndrome-ish" - an offence that saw East Coast Radio fined R30 000 following complaints to the BCCSA.

In July 2014 the BCCSA fined the Afrikaans M-Net supplied channel kykNET (DStv 144) on MultiChoice's DStv platform R30 000 following public complaints that the satirical show Proesstraat was mocking Tourette's syndrome sufferers on television after kykNET was warned to stop using Tourette's syndrome for humour.

kykNET appealed the ruling that was overturned after kykNET's legal team argued that kykNET has the right to broadcast humour even if that comedy offends kykNET's audience.